Head of Complaint Operations Chatham £77,000 + 25% bonus We are currently seeking an experienced individual in Head of Complaints Operations who's purpose is to drive, lead and oversee the complaint handling and root cause in the complaint function. You will be responsible for ensuring the group has effective processes and overseeing to identify, investigate, respond and report on custom r complaints across the organisation, and driving complaint reduction through investigation of root cause. In this role you will work closely with all areas of the business and third parties in leading, driving and optimising complaint handling while working within a controlled environment ensuring all documentation and governance standards are in place. Experience requirements - * Extensive experience within a similar role * Experience in operations management * Knowledge on effective root cause analysis is essential We are keen to speak to potential candidates asap regarding the role, so if this is of interest to you, APPLY NOW with your up-to-date for immediate considera

Head of Complaint Operations Chatham £77,000 + 25% bonus We are currently seeking an experienced individual in Head of Complaints Operations who's purpose is to drive, lead and oversee the complaint handling and root cause in the complaint function. You will be responsible for ensuring the group has effective processes and overseeing to identify, investigate, respond and report on custom

Hays are currently recruiting for a buyer for our client based in Aylesford. This is a full-time position and a fantastic opportunity. Monday to Friday 8:30am - 16:30pm Salary £30,000 - £35,000 depending on experience. Duties: - Management of the stock ensuring parts are ordered in line with requirements. - Calling supplies for new stock. - Researching parts. - Inputting data into th systems - Manage relationships with all suppliers to achieve greater efficiencies and cost savings. - Liaising with engineers and their needs. There are thousands of parts that you would be buying. For example, they would be plumbing goods such as valves, boiler tubes etc. So manufacturing / construction knowledge would be fantastic. My client is also looking for someone who isn't afraid to pick up the phone and call clients / suppliers rather than sending emails as this would be a fast-paced environment. Skills: - Excel - Communication - Thinking on your feet - Sales Interviews are taking place from the week commencing the 22nd of April. If you would be interested in t

Hays are currently recruiting for a buyer for our client based in Aylesford. This is a full-time position and a fantastic opportunity. Monday to Friday 8:30am - 16:30pm Salary £30,000 - £35,000 depending on experience. Duties: - Management of the stock ensuring parts are ordered in line with requirements. - Calling supplies for new stock. - Researching parts. - Inputting data into th

Hays are currently recruiting an Ocean export freight clerk for our client based in Aylesford, Kent. This is a fantastic opportunity for a successful candidate to join a growing business. Monday to Friday 8:30am - 5pm The salary is £28,000 - £30,000 per year. Required experience: - 2-3 years ocean freight experience. - Knowledge of LCL and FCL services as well as CNS, Destin8 and Sequoia - Excellent with standard software packages, such as Work, Excel, and outlook. Duties: - Ocean exports from start to finish. - Direct reports. - Markets served North America / Far East / India / Australia. If you are interested, please send your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for thi

Hays are currently recruiting an Ocean export freight clerk for our client based in Aylesford, Kent. This is a fantastic opportunity for a successful candidate to join a growing business. Monday to Friday 8:30am - 5pm The salary is £28,000 - £30,000 per year. Required experience: - 2-3 years ocean freight experience. - Knowledge of LCL and FCL services as well as CNS, Destin8 and Sequoia

Senior Mortgage Servicing Officer £28,000 - £31,000 Huntress are currently recruiting for a Senior Mortgage Servicing Officer to join our client based in Rochester on a permanent basis. The role * Communicate by telephone or in writing with customers, solicitors, or any third parties * Ensuring timely and accurate financial activities, * Support and mentor junior team members. Ideal Candidate: * Previous experience with mortgage servicing * experience within a regulated mortgage environment * Excellent customer service and communication skills * Attention to detail Please apply now for immediate consideration. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures ar

Senior Mortgage Servicing Officer £28,000 - £31,000 Huntress are currently recruiting for a Senior Mortgage Servicing Officer to join our client based in Rochester on a permanent basis. The role * Communicate by telephone or in writing with customers, solicitors, or any third parties * Ensuring timely and accurate financial activities, * Support and mentor junior team members.

Customer Service Advisor £22,000 per annum Temp role 6-9 months We are currently seeking a proactive, hardworking individual to join our client based in West Malling. This is a great opportunity for someone with office experience, or a graduate. This is a great opportunity for someone who is available to start immediately. Duties include: * Dealing with queries via the phone o e-mail * Data entry onto the system * General administration duties * Processing payments and logging correctly Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have t

Customer Service Advisor £22,000 per annum Temp role 6-9 months We are currently seeking a proactive, hardworking individual to join our client based in West Malling. This is a great opportunity for someone with office experience, or a graduate. This is a great opportunity for someone who is available to start immediately. Duties include: * Dealing with queries via the phone o

Prison Security Support Role Operational Support Grade (OSG) HMP Rochester Prison in Rochester, Kent: Long-term Contracts Shift Rate paying £14.31 per hour. Overview of the HMP Rochester positions: As the leading supplier to the HM Prison Service for the provision of support operatives, Hays is seeking to recruit Shift Operational Support Grades (OSGs) for HMP Rochester and HMP YOI Cookham Wood in Rochester Kent. Experience: No formal qualifications or previous experience is required for this role. However, applicants with security backgrounds are highly desirable. The nature of the Operational Support Grade (OSG) role requires candidates to be security conscious and able to challenge potential compromises and risks, you will also need to be reliable and consistent, level headed and have exceptional interpersonal skills. Successful applicants will be assessed based on the following competencies: Acting with integrity, respecting others, Building relationships and team working, communicating effectively, developing self and others. Full training is provided by the est

Prison Security Support Role Operational Support Grade (OSG) HMP Rochester Prison in Rochester, Kent: Long-term Contracts Shift Rate paying £14.31 per hour. Overview of the HMP Rochester positions: As the leading supplier to the HM Prison Service for the provision of support operatives, Hays is seeking to recruit Shift Operational Support Grades (OSGs) for HMP Rochester and HMP YOI Cookham

Your new organisation Intrinsic Care provides quality care, support, and housing services to help service users gain the life skills they require to build fundamental needs they aspire for independent living. Intrinsic caters for individuals with all needs including mental health needs, learning disabilities, autism, substance misuse or those detained under the mental health act. You will be wo king in the Supported Living services that are provided across the Medway area. Individuals have been referred via local Authorities and community Mental health Services. The properties provide 24/7 day to day supported living. Your new role As a Recovery Support Worker, you will have a significant role in providing high-quality care and support to service users. Your responsibilities include: * Administering medication in accordance with the service user's care plan and following our e-mar chart system. * Encouraging and prompting service users to perform domestic tasks, aligning with their preferences, care planning and daily schedules. * Prompting and encouraging service user

Your new organisation Intrinsic Care provides quality care, support, and housing services to help service users gain the life skills they require to build fundamental needs they aspire for independent living. Intrinsic caters for individuals with all needs including mental health needs, learning disabilities, autism, substance misuse or those detained under the mental health act. You will be wo

Your new organisation Intrinsic Care provides quality care, support, and housing services to help service users gain the life skills they require to build fundamental needs they aspire for independent living. Intrinsic caters for individuals with all needs including mental health needs, learning disabilities, autism, substance misuse or those detained under the mental health act. You will be wo king in the Supported Living services that are provided across the Medway area. Individuals have been referred via local Authorities and community Mental health Services. The properties provide 24/7 day to day supported living. Your new role As a Recovery Support Worker, you will have a significant role in providing high-quality care and support to service users. Your responsibilities include: * Administering medication in accordance with the service user's care plan and following our e-mar chart system. * Encouraging and prompting service users to perform domestic tasks, aligning with their preferences, care planning and daily schedules. * Prompting and encouraging service user

Your new organisation Intrinsic Care provides quality care, support, and housing services to help service users gain the life skills they require to build fundamental needs they aspire for independent living. Intrinsic caters for individuals with all needs including mental health needs, learning disabilities, autism, substance misuse or those detained under the mental health act. You will be wo

PA / EA 4 days a week (8.30am - 5pm) - 30 hours a week. Hybrid working available after training £25,500 per annum (Full time equivalent £31,450 per annum) £16.35 per hour Initial temporary role with view to moving permanent. Our client formed in 1999 specialises in commercial property are currently looking for temporary PA to support the Commercial Director. Duties include di ry management, opening and responding to emails, day to day communication. You will act as first point of contact for general enquiries, escalations and where able to answer queries. Producing letters and liaising with internal departments within the business Any other tasks as designated by the Director About you: * You must have previous PA experience, gained within a fast-paced organisation. * Able to work in an environment were working professionally under pressure. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment pro

PA / EA 4 days a week (8.30am - 5pm) - 30 hours a week. Hybrid working available after training £25,500 per annum (Full time equivalent £31,450 per annum) £16.35 per hour Initial temporary role with view to moving permanent. Our client formed in 1999 specialises in commercial property are currently looking for temporary PA to support the Commercial Director. Duties include di

Security Conscious Escorting Contractors- Rochester, Kent. No previous Experience required. HM Prison Cookham Wood New contracts starting October 2023 £14.31 per hour inclusive of Holiday Pay. Overview of the Kent positions: As a supplier to the HM Prison Service for the provision of maintenance trades & support operatives, Hays is seeking to recruit Project Escorts, Operational Suppo t Grades (OSGs) for several Prisons in Kent, including Rochester, Maidstone & Sheppey. No previous experience or skills required. Immediate starts, if you are already Prison Cleared. The roles are based on 39 hours per week Monday - Friday 8am - 5pm for Contractor Escort/ OSG. Purpose of the OSG role: As part of the security team you will be responsible for assisting in the safety and security of the establishment where your duties will include escorting visitors, building contractors, gate duties within the prison and outside areas. You will ensure the safety and security of the visitors, staff and prisoners within a Prison establishment, while persons from outside of NOMS are on s

Security Conscious Escorting Contractors- Rochester, Kent. No previous Experience required. HM Prison Cookham Wood New contracts starting October 2023 £14.31 per hour inclusive of Holiday Pay. Overview of the Kent positions: As a supplier to the HM Prison Service for the provision of maintenance trades & support operatives, Hays is seeking to recruit Project Escorts, Operational Suppo

Hays are current recruiting an Ocean export freight supervisor for our client based in Aylesford, Kent. This is a fantastic opportunity for a successful candidate to join a growing business. Monday to Friday 8:30am - 5pm The salary is £40,000 per year. Required experience: - 2-3 ocean freight experience. - Knowledge of LCL and FCL services as well as CNS, Destin8 and Sequoia. - Excellent with standard software packages, such as Work, Excel, and outlook. Duties: - Ocean exports from start to finish. - Direct reports. - Markets served North America / Far East / India / Australia. If you are interested, please send your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C\'s, Privacy Policy and Disclaimers which can be found at hays.co.uk Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you acc

Hays are current recruiting an Ocean export freight supervisor for our client based in Aylesford, Kent. This is a fantastic opportunity for a successful candidate to join a growing business. Monday to Friday 8:30am - 5pm The salary is £40,000 per year. Required experience: - 2-3 ocean freight experience. - Knowledge of LCL and FCL services as well as CNS, Destin8 and Sequoia. - Excellent

Our client within Digital advertising and content marketing is currently seeking an administrator to join their team on a permanent basis. * The Role: Customer Service Administrator * The Location: West Malling * Salary: £22,500 * Working Hours: Monday to Friday 9am - 5pm: Hybrid Work Setup. Duties: * General administration * Providing advice and assisting with general enquir es * Liaising with relevant data Providing a high level of customer service * Providers for all search queries to ensure the smooth running of the search ordering process The successful candidate: * Organised * Attention to detail * A team player * Someone with effective verbal and written communication skills * Great customer service * Proficient in Microsoft Office If this role is of interest to you, please apply now with your up-to-date CV! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equ

Our client within Digital advertising and content marketing is currently seeking an administrator to join their team on a permanent basis. * The Role: Customer Service Administrator * The Location: West Malling * Salary: £22,500 * Working Hours: Monday to Friday 9am - 5pm: Hybrid Work Setup. Duties: * General administration * Providing advice and assisting with general enquir

Are you an experienced Senior level Registered Manager looking for the next step or an existing Head of Care looking for a new opportunity. Join a fantastic, family friendly, and CQC rated ‘Good' charity that prides itself on enhancing the quality of life for each person that they care for by understanding the things that make them happy. As the Head of Care, you will also be the Registered Ma ager in two locations, the role will involve working with and empowering the two Home Managers to deliver high quality, individualised care. You will supervise, monitor and evaluate the care delivered to residents ensuring legal requirements are met together with ensuring that the high levels. Up to £57,500 30 days annual leave + bank holidays Free life assurance scheme Key Responsibilities •Deliverables and Outcomes •Management and Leadership •Care & Quality Assurance •Training & Development Person specification •Health and Social Care Diploma level 4/ NVQ level 5 or equivalent professional qualification. •Sound knowledge of CQC standards - Demonstrable expe

Are you an experienced Senior level Registered Manager looking for the next step or an existing Head of Care looking for a new opportunity. Join a fantastic, family friendly, and CQC rated ‘Good' charity that prides itself on enhancing the quality of life for each person that they care for by understanding the things that make them happy. As the Head of Care, you will also be the Registered Ma

About Us: At mhs homes, we are committed to providing high-quality services to our community. We believe in transparency, fairness, and maximizing efficiencies to ensure the best outcomes. We are currently seeking a dedicated Procurement Officer to join our team and contribute to #teammhs. About the job: As a Procurement Officer, you will play a crucial role in supporting the Procurement Manage in the development and delivery of cost-effective procurement and contract management services. You will lead procurement activities, ensure compliance with internal policies and legislation, whilst upholding ethical standards throughout the procurement process.

About Us: At mhs homes, we are committed to providing high-quality services to our community. We believe in transparency, fairness, and maximizing efficiencies to ensure the best outcomes. We are currently seeking a dedicated Procurement Officer to join our team and contribute to #teammhs. About the job: As a Procurement Officer, you will play a crucial role in supporting the Procurement Manage

Applicants are invited for the above post. Closing date for applications: Friday 3rd May Further details and an application form can be obtained from https://candidates.every.education/Vacancies/Details?advertKey=eb6809e5-0ea9-44c8-8ab1-85a01eef4830. Only applications submitted on our application form will be considered. Please DO NOT apply via the Jobs in Kent on-line link. No agenci s please. King`s Rochester is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo appropriate child protection screening, including checks with past employers and the Disclosure and Barring Service (DBS).

Applicants are invited for the above post. Closing date for applications: Friday 3rd May Further details and an application form can be obtained from https://candidates.every.education/Vacancies/Details?advertKey=eb6809e5-0ea9-44c8-8ab1-85a01eef4830. Only applications submitted on our application form will be considered. Please DO NOT apply via the Jobs in Kent on-line link. No agenci

Advanced Excel Administrator £25,000 Chatham We are looking to recruit an experienced Administrator, with advanced Microsoft Excel skills, to work for our Chatham based Client. This is an exciting opportunity to join a growing team and contribute to the administration of a fast passed international business. Operating alongside colleagues internationally, you will be handling large an complex datasets, meeting regular reporting deadlines, working closely with clients and providing support. * Training is provided but an Administration background is necessary. Skills needed * Very keen attention to detail * Excellent Microsoft Excel skills If you have relevant work experience and would like to join an exciting team, which works collaboratively and flexibly, within a culture of continuous improvement, we'd love to hear from you. Please apply with your up to date CV. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive

Advanced Excel Administrator £25,000 Chatham We are looking to recruit an experienced Administrator, with advanced Microsoft Excel skills, to work for our Chatham based Client. This is an exciting opportunity to join a growing team and contribute to the administration of a fast passed international business. Operating alongside colleagues internationally, you will be handling large an

Executive Case Specialist Chatham £35,000 We are currently looking for an Executive Case Specialist to join our client based in Chatham. This is a great opportunity for someone who has experience within a similar role, or is looking to progress up into this position. Duties include - * Handle all complaints received across all product lines within the response stage of the complaint andling process * Own and handle all complaints that are of a significant complexity or vulnerable nature * Complete the initial acknowledgement of a complaint * Take ownership for managing and resolving all customer queries, ensuring a thorough investigation has been carried out * Provide a great level of service at all times Requirements - * Experience investigating complaints with FCA regulations * Organised and great time management * Great verbal and written communication If this is something of interest, please APPLY NOW for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business

Executive Case Specialist Chatham £35,000 We are currently looking for an Executive Case Specialist to join our client based in Chatham. This is a great opportunity for someone who has experience within a similar role, or is looking to progress up into this position. Duties include - * Handle all complaints received across all product lines within the response stage of the complaint

Our client based in Chatham is looking for a confident individual with experience in customer service/ retail/ administration to join their team! Salary - £21,000 Location - Chatham Hours - Monday to Friday primarily however does involve half days on a Saturday twice a month. The ideal candidate will - * Have experience in customer service/ retail/ hospitality. * Strong teamw rk and communication skills. * Be a fast learner with computers and software. If this role is of interest, please APPLY NOW for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only conside

Our client based in Chatham is looking for a confident individual with experience in customer service/ retail/ administration to join their team! Salary - £21,000 Location - Chatham Hours - Monday to Friday primarily however does involve half days on a Saturday twice a month. The ideal candidate will - * Have experience in customer service/ retail/ hospitality. * Strong teamw

Temporary Contracts: GFSL Contractor Escorting £13.56 per hour inclusive of Holiday Pay. Several Prisons in Kent, including HMP Rochester, HMP Cookham Wood YOI & HMP Maidstone Overview of the Kent positions: As a supplier to the HM Prison Service for the provision of support escorts, Hays is seeking to recruit Prison/Project Escorts similar to the Operational Support Grades (OSGs) role fo several Prisons in Kent, including Rochester, Maidstone & Sheppey. There are several Projects due to start across Kent Prisons, including Rochester Prison. These are varying in duration, but expected to last over 3 months, with a rate of £13.56 per hour, inclusive of holiday pay. They are temporary positions but with the number of projects in the pipeline the positions will continue. £13.56 per hour inclusive of Holiday Pay. (£10.88 per hour plus £2.68per hour Recruitment & Retention pay, The roles are based on 37.5 hours per week Monday - Friday 8am - 5pm for Prison/Project Escort. Purpose of the Prison Escort/OSG role: As part of the security team you will be responsi

Temporary Contracts: GFSL Contractor Escorting £13.56 per hour inclusive of Holiday Pay. Several Prisons in Kent, including HMP Rochester, HMP Cookham Wood YOI & HMP Maidstone Overview of the Kent positions: As a supplier to the HM Prison Service for the provision of support escorts, Hays is seeking to recruit Prison/Project Escorts similar to the Operational Support Grades (OSGs) role fo

Fraud Customer Service Administrator - Temp to Perm Rochester £25,000 - £26,000 ASAP START On-going Temporary Role An excellent opportunity has arisen for a Fraud Customer Service Advisor to join a successful, and well-established team in Rochester. Your main purpose will be to investigate and seek resolution to a caseload of complex fraudulent claims. There will be a mixtur of administration and telephone based customer service in this role. If you're keen on this role and available immediately - please apply now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider appli

Fraud Customer Service Administrator - Temp to Perm Rochester £25,000 - £26,000 ASAP START On-going Temporary Role An excellent opportunity has arisen for a Fraud Customer Service Advisor to join a successful, and well-established team in Rochester. Your main purpose will be to investigate and seek resolution to a caseload of complex fraudulent claims. There will be a mixtur