Quality Analyst (Call Centre) £27,000 - £32,000+ Bonus Medway (hybrid) Our client is looking for an experienced Quality analyst from a call centre environment to aid the Quality & Control Manager in spearheading the delivery of top-notch Quality and Performance. Main responsibilities: * Conduct call sampling for high-quality standards. * Analyse data to refine working practice and host informative sessions for team development. * Identify and suggest training needs. * Perform quality checks on letters/emails. Candidate Qualifications: * Proficiency in assessing, quality checking, or auditing administrative tasks. * Skills in staff coaching, feedback delivery, and coaching experience. * Background in a financial services environment. If you have experience in a similar role, please APPLY NOW for immediate consideration ! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equa

Quality Analyst (Call Centre) £27,000 - £32,000+ Bonus Medway (hybrid) Our client is looking for an experienced Quality analyst from a call centre environment to aid the Quality & Control Manager in spearheading the delivery of top-notch Quality and Performance. Main responsibilities: * Conduct call sampling for high-quality standards. * Analyse data to refine working practice

Employee Relations Officer £40,000 - £50,000 Gillingham We are currently seeking an experienced Employee Relations Officer to join our NHS client based in Gillingham. Main duties include: * Advise and support managers and colleagues in the organisational change processes, including writing the Formal Consultation paper. * Ensuring the formal consultation with staff representati es and all impacted staff is carried out effectively and within agreed timescales. * Attending and supporting all consultation meetings (groups and individual meetings) to ensure all feedback and concerns are collated * Support managers with completing the Outcome paper * Supporting the process of managing at risk staff, and applying appropriate redeployment and ring-fencing processes, and potential redundancy. The ideal candidate: * Has experience of change management * Experience in supporting managers with organisational change programmes, including redundancies Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all

Employee Relations Officer £40,000 - £50,000 Gillingham We are currently seeking an experienced Employee Relations Officer to join our NHS client based in Gillingham. Main duties include: * Advise and support managers and colleagues in the organisational change processes, including writing the Formal Consultation paper. * Ensuring the formal consultation with staff representati