I am seeking a detail orientated Quotation specialist to process quotes and orders on an ERP system, ensuring accuracy and efficiency. This role is critical in delivering exceptional customer service and maintaining our 'right first time' processing approach.

Key Responsibilities:

* Quote Processing: Enter quoted for Air Diffusion products onto the ERP system with precision.
* Quotation Preparation: Collaborate with customers and the external sales team to clarify details and investigate competitor products.
* Customer Interactions: Obtain necessary information from customers to ensure accurate first-time processing.
* Complaint Management: Escalate customer complaints to the Customer Service Partner for resolution.
* Team Support: Provide high-level support and cover for colleagues when absent, ensuring seamless customer experiences.



Qualifications:

Essential: GCSE/A Level or equivalent; computer literacy, especially in Microsoft Office (Outlook, Word, Excel).

Desirable: Customer service training.

Experience:

Essential: Proven data entry, orders and quotations processing experience, and customer service experience.

Desirable: Experience with Air Diffusion products, manufacturing environment experience, understanding of the construction industry, familiarity with quoting plenums on the E11 system.



Skills:

- Attention to detail and accuracy

- Team work and excellent communication skills

- Organisational skills, professionalism, and a friendly demeanour

- Flexibility and ability to work under pressure

- Multi tasking and minimal supervision ability

- Willingness to learn and ensure cross functionality

To Apply:

Join and contribute to a team that values professionalism, accuracy, and superior customer service. Apply by the follow email below or simply clicking the link.

CVs in Word Format to: z.rawlinson@newappointmentsgroup.co.uk
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.



Twitter: @nagforjobs