Job: Claims Handler

Salary: £30,000

Location: Essex



Job Purpose:

To ensure that claims are handled efficiently and that payment for valid claims is made to policyholders, whilst being vigilant and aware of potential fraudulent activity. You may be required to coordinate third party services that may be required by policyholders following an accident or incident, and should take pride in working in an effective, efficient way being mindful of your client's circumstance.



Main Duties:

* Answer the telephone in a polite and professional manner, dealing with the query as appropriate and gathering relevant information from the customer and entering it into the Company computer systems, as appropriate. Completing all associated postal work / correspondence and diary work in an accurate and timely manner with the overall aim of managing the claim effectively from start to settlement.

* Ability to effectively manage a claim from start to settlement, including but not limited to the following:

* processing new insurance claims notifications
* collecting accurate information and documents to proceed with a claim
* analysing a claim made by a policy maker
* guiding policyholders on how to proceed with the claim
* contacting third party services as and when required.

* Recognise a potentially fraudulent claim and understanding the process to follow and who to make aware if this is the case.

* Ensuring fair settlement of a claim and understanding cases where full payment may not be made.

* Understand own area of authority and recognise if the customer call / query needs to be passed to a senior member of the team to advise or resolve.
* To ensure that any customer complaints are identified and handled strictly within the Company's complaints procedure.
* Any other duties as the Company may require.



Knowledge and Skills Required:

* Knowledge and experience in handling Personal Lines and Commercial claims to include Property, Liability and Motor Fleet
* Excellent written and verbal communication skills
* Polite telephone manner and excellent organisational skills
* Confident with all relevant MS office packages and OGi system



REF: 8939

MW Appointments is acting as an Employment Agency in relation to this vacancy.