Our Client in Laindon is looking to appoint a Trainee IT Support Technician to work in their IT department on a permanent basis.

Role Responsibilities:

* Provide 1st line support for users to ensure they can continue with their daily tasks:
* Respond to support requests.
* Assist users with application operations.
* Resolve 1st line support issues.
* Connect with 3rd party service providers.
* Assist the with 2nd line support issues.
* Follow IT processes to help maintain a high quality of service:
* Ensure routine assignments are completed.
* Maintain support events and feedback records.
* Review process performance.
* Manual labour, Lifting equipment.
* Working with electrical equipment, cables and hand tools.



The ideal candidate will need:

* Knowledge of computer, network components and their functions
* Administrative knowledge of Microsoft windows 10 client OS
* Experience of Microsoft office applications
* Record of achievement
* An IT qualification to demonstrate skillset, minimum requirement: -
* Comp TIA IT Fundamentals (ITF+) certification or equivalent



This is a hybrid role working full time Monday to Friday.

The salary for this position is between £26,000 - £28,000 per annum DOE.

If you have the relevant skills and experience, please apply with your CV attached to your application.