Background

The Timetabling & Attendance team are the systems owners with responsibility for the management, development, and maintenance of the Timetabling system (Scientia) and the Attendance Monitoring System (TDS), collaborating with IT. The team is responsible for:

- Managing the annual rollover of the timetable database.
- Managing the teaching requests process for developing teaching timetables.
collaborating with wider institutional stakeholders, e.g., Admissions and
Conferencing and Events, on complex rooming requirements for non-teaching.
data and error investigation and analysis for timetabling and attendance systems.
support of day-to-day queries related to timetabling and attendance via phone, email and face to face.
- Day to day maintenance of the timetable and non-teaching requests
- Systems configuration, user profiles and workflow management.
- Design and delivery of training for our timetabling and attendance systems and processes.

The team demonstrates a strong technical understanding of our timetabling and attendance systems and can work effectively between / liaise with IT, systems/end/service users and process owners. They also collaborate with stakeholders across the university on the Timetabling Policies and Approach to Attendance, being responsible for managing and maintaining them. The team also has responsibility for production of / co-ordination of operational reports from timetabling and attendance systems and for oversight and assurance of timetabling and attendance data quality. The team has responsibility for ensuring the data within the system is understood and effectively utilised by university staff through clear communication about relevant processes, procedures, guidance, and staff / student training.

The Role

This role will work as part of the Timetabling & Attendance team, reporting to the Timetabling & Attendance Manager. They will become familiar with timetabling data, room inventory across all campuses and attendance data, plus associated system(s), contributing to work packages assigned by the Timetabling and Attendance Manager to meet agreed timeframes and objectives. They will learn to support the Systems Leads in their planning of work packages by providing estimates on effort required to complete tasks and reporting on progress to support task tracking.

The post holder will support the monitoring of timetabling & attendance data quality, learning a wide range of interrogation methods, and will support the delivery of training on data quality standards and procedures, promoting their use with stakeholders using the system.  The post holder will support the delivery of training on system tools and system functionality and collaborate with business functions within their team in their development of training on business processes that use the system. The post holder will also engage in development of their technical skills related to data analysis and management.

As part of the customer service ethos within the Registry Services teams, this role will log, investigate, and address support calls from across the university related to timetabling and attendance via phone, email and, from time to time, face to face. They will independently investigate issues and proactively escalate those that require more senior/expert support.

The Person

Qualified to A-Level, relevant professional qualification, or equivalent experience, this person will be familiar with working with stakeholders from across an organisation. They will be solution-focused, with customer service ethos, and demonstrate a degree of judgement to make recommendations and decisions and find solutions.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you.

#yourCCCU

How to apply

Please provide a CV and Covering Letter

Start date for applications: 4th of March 2024
Closing date for applications: 11th of March 2024
Interviews are to be held: 25th of March

If you require further information regarding the post please feel free to contact contact Vicki Parker 01227 921983, vicki.parker@canterbury.ac.uk or Sophie Duncan, 01227 922091, sophie.duncan@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number REQ04833.

Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.