Our client based in Billericay is looking for a Personal Lines Account Handler to join their team on a permanent basis. The ideal candidate will have excellent written and verbal communication skills, a polite telephone manner, and knowledge and experience in handling products for Personal Lines clients.

The Personal Lines Account Handler role involves: -

* Answering the telephone in a polite and professional manner, dealing with queries as appropriate and gathering information from the customer to upload onto the Company computer systems.
* Maintaining and growing existing client accounts by cross / up-selling.
* Identifying and following a new business opportunity through to sale or forwarding this onto the appropriate member of staff if outside of authority level or product area.
* Ensuring that customer complaints are handled appropriately within the Company's complaints procedure.
* Managing and administering business which falls within the following categories: Private Car, Home Insurance, Travel, appropriate Add On products and any other Personal Lines products required by customers:
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* Giving instructions to insurance providers
* Checking policy documents prior to receipt by clients
* Handling the invoicing of premiums due and maintaining credit control of allocated clients
* Processing correspondence, renewal, pre-renewal activity, quotations, and data input
* Ensuring that all post and diary activity is completed on a daily basis
* Providing high quality advice and service to clients

The ideal candidate will have: -

* Excellent written and verbal communication skills
* Polite telephone manner
* Knowledge and experience of handling the following classes of business: Home, Motor, Travel, Add on products e.g. Legal Expenses, Breakdown
* Excellent organisational skills
* High attention to detail
* Ability to work independently and part of a team
* Confident with all relevant MS Office packages, Acturis and OGI system
* Ability to identify new business opportunities and progress to a sale or forward to the appropriate member of staff to handle

This is an office-based role working Monday to Friday, 9am - 5pm.

If you have the relevant skills and experience, please apply with your CV attached to your application.