IT Support Technician

Established over 30 years ago, my client based in Dartford, Kent, is a global supplier, exporting fire control equipment to over 70 countries Worldwide.They are seeking an IT Support Technician to join their team based in North Kent. The ideal candidate will have a passion for technology and a desire to learn and grow in the field.

Job title: IT Support Technician

Job type: Permanent

Salary: £27,000 - £29,000 per annum DOE + benefits.

Environment: Hybrid

Working hours: Monday-Thursday: 08:30-17:00 / Friday: 08:30-16:00


Job Purpose:

Responsible for ensuring all IT Systems are up and running. Providing users with a high level of customer service. Taking ownership of incidents and requests assigned to you and managing them through to resolution.

Responsibilities:

* Provide technical support to clients via phone, email, or in-person
* Troubleshoot hardware and software issues
* Install and configure software and hardware
* Maintain accurate records of all support requests and resolutions
* Collaborate with other team members to resolve complex issues

Requirements:

* 2+ years of experience in a 1st/2nd line IT support role
* Strong knowledge of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN
* Experience with Active Directory, Exchange, and Office 365
* Excellent communication skills
* Formal IT qualifications e.g., CompTIA, MCP

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk