Service Desk Advisor
  £24000 - £25000 per annum
  Ilford, Greater London
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


An excellent opportunity has arisen for a Service Desk Advisor to join our client in their established local business.

Reporting to the office manager, you will be responsible for ensuring that the customers are receiving the appropriate assistance including managing all procedures related to the identification, prioritisation and resolution of end user requests, including the monitoring, tracking and coordination of Service Desk Functions. The Service Desk Advisor will also contribute to problem resolution to our customers.

Duties and responsibilities will include:

* Answering phones and responding to customer requests via email
* Log jobs
* Provide customers service information
* identify and resolve customer issues
* Follow-up on customer chasers, overdue jobs
* General reporting
* Reporting any escalations to the supervisor/manager

To be considered for this role you will need:

* Experience in a busy call centre
* Exceptional Interpersonal skills
* Ability to motivate others and be a team player
* Previous experience of working within a team
* Strong IT and documentation skills

Hours are Monday to Friday, 8:30 - 17:30 plus 1 in 3 Saturdays 9:00 - 13:00 (Saturdays are paid overtime at time and a half).


Advertiser: Agency

Reference: SWIL24102022

Posted on: 2023-06-24 11:56:12

Send me Alert for jobs in: 

Administration - Ilford, Greater London

Email Address

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Customer Service Administrator

  Premier Work Support

  Up to £10.42 per hour + PLUS Holiday Accrual

  Essex, Essex

Repairs Administrator

  Premier Work Support

  £23500 - £25000 per annum

  Ilford, Greater London

Warehouse Administrator

  Premier Work Support

  Up to £12 per hour + PLUS holiday accrual

  Barking, Greater London

Document and Archive Coordinator

  Premier Work Support

  £25000 - £27000 per annum

  Tower Hamlets, Greater London

Medical Receptionist

  Premier Work Support

  Up to £12.00 per hour

  Ilford, Greater London

Contracts Coordinator

  Premier Work Support

  Up to £26409 per annum + Car parking,

  Newham, Greater London

Service Desk Advisor
  £24000 - £25000 per annum
  Ilford, Greater London
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


An excellent opportunity has arisen for a Service Desk Advisor to join our client in their established local business.

Reporting to the office manager, you will be responsible for ensuring that the customers are receiving the appropriate assistance including managing all procedures related to the identification, prioritisation and resolution of end user requests, including the monitoring, tracking and coordination of Service Desk Functions. The Service Desk Advisor will also contribute to problem resolution to our customers.

Duties and responsibilities will include:

* Answering phones and responding to customer requests via email
* Log jobs
* Provide customers service information
* identify and resolve customer issues
* Follow-up on customer chasers, overdue jobs
* General reporting
* Reporting any escalations to the supervisor/manager

To be considered for this role you will need:

* Experience in a busy call centre
* Exceptional Interpersonal skills
* Ability to motivate others and be a team player
* Previous experience of working within a team
* Strong IT and documentation skills

Hours are Monday to Friday, 8:30 - 17:30 plus 1 in 3 Saturdays 9:00 - 13:00 (Saturdays are paid overtime at time and a half).


Advertiser: Agency

Reference: SWIL24102022

Posted on: 2023-06-24 11:56:12

I want to receive the latest job alerts for:

Administration jobs in Ilford, Greater London

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Customer Service Administrator

  Premier Work Support

  Up to £10.42 per hour + PLUS Holiday Accrual

  Essex, Essex

Repairs Administrator

  Premier Work Support

  £23500 - £25000 per annum

  Ilford, Greater London

Warehouse Administrator

  Premier Work Support

  Up to £12 per hour + PLUS holiday accrual

  Barking, Greater London

Document and Archive Coordinator

  Premier Work Support

  £25000 - £27000 per annum

  Tower Hamlets, Greater London

Medical Receptionist

  Premier Work Support

  Up to £12.00 per hour

  Ilford, Greater London

Contracts Coordinator

  Premier Work Support

  Up to £26409 per annum + Car parking,

  Newham, Greater London

Not logged in into Jobsinessex.com?


Log in or register here.

   Log in with your Google account



Copyright © 1999 - 2024 JIK SOFTWARE LTD