Job title: Customer Service Representative
Job Reference: EW901
Contract: 12 month fixed-term contract, Full Time 35 hours per week
Location: Kings Hill with Hybrid working
Salary: £23,027 per annum

We have an opportunity for you to join our team as our Customer Service Representative for the Charities Aid Foundation Bank (CAF). You will be an integral part of the team who support our CAF Bank customers using your excellent customer service and administrative skills.

At CAF you will be joining a workforce who are passionate about accelerating society’s progress towards a fair and inclusive future for all. We are people focused, driven by innovation and together, we are building a great and safe great place to work.

In return for joining as our Customer Service Representative you will receive:
• Salary £23,027
• 6 weeks holiday plus bank holidays
• Excellent – on-going training programme
• Excellent pension scheme
• Private Health care cover (cash plan)
• Life assurance
• On-going learning and development
• Annual flu vaccination
• Employee Assistance programme to support your health and wellbeing
• CAF volunteering day
• Sodexo Discount Platform

As our Customer Service Representative your key responsibilities will include:
• Acting as first point of contact for our customers
• Corresponding with customers via email and phone
• Creating excellent relationships with customers
• Answering enquiries
• Providing excellent customer service to existing and new customers
• Proactively promote products and services we offer.
• Administering bank accounts


Skills required of our Customer Service Representative:
• Customer service experience (perhaps you have worked in a customer contact centre before or a customer facing role and are looking for a new opportunity or you have finished education and are looking for your first role).
• Excellent verbal and written skills
• Good team player
• Able to work well under pressure
• Good MS Office skills

CAF is a Disability Confident Employer. We guarantee to interview disabled applicants who meet the minimum criteria for the role. Please advise us if you consider yourself to have a disability.

Interested in joining us as our Customer Service Representative and being part of an organisation who are people focused and are “Together Building Opportunity”. If yes, apply today, we would love to hear from you.

Please use the apply button if you are applying via our website Click to Apply Here or send your CV and Covering Letter to Recruitment@cafonline.org quoting reference number EW901

Closing date for applications is 16th May 2023

If this method of applying is not accessible, please contact a member of the HR team on 03000 123 566 to discuss how we can support you to apply.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.