Due to our client’s expansion Venrec are pleased to be recruiting on behalf of our client for an experienced 3rd Line IT Support Engineer to join their growing team based in Maidstone, Kent.

Salary and Benefits:

• Up to £38,000 dependent on experience
• Minimum 8 days per month Work from Home available – however if you don’t want to Work from Home you can still work in the office full time
• Permit for car park provided
The successful candidate will have the following skills and experience:
• At least 3 years recent experience working as a 3rd Line IT Support Engineer or as an advanced 2nd Line IT Support Engineer
• Excellent communication skills both written and verbal. Ensuring that all technical problems are explained to clients clearly (without jargon)
• Having confidence when speaking with clients and being able to provide a high level of customer service
• A full driving licence is essential as you will be required to visit client’s premises when needed
• The ability to prioritise and organise your workload to ensure that all tasks are completed to a high standard and in a timely manner
• A good understanding of Internet connectivity via FTTC, FTTP and Leased Lines would be desirable but is not essential
• Experience with Business Continuity / Disaster recovery planning would be desirable but is not essential

Required IT Experience and Knowledge:

• Active Directory/ DNS / GPO / Powershell
• Microsoft 365 Tenant Deployment / Configuration (Exchange / SharePoint / Azure AD)
• Hosted IP Telephony
• Anti-Virus / Endpoint Protection Technologies
• Microsoft SQL Server
• Windows Server administration from 2008/2012 up to the latest Server 2022
• Virtualisation such as Microsoft Hyper-V, VMWare ESXi, SAN Technology, Azure and AWS
• Experience with networking including switch and VLAN configuration
• Configuring Access Control (Firewalls / VPN)

The role entails:

• Taking a leading role as a technical lead in a major incident or priority 1 situation
• Taking a hands-on approach to mentoring and training of junior staff
• Providing support to the firm’s clients both remotely and on their premises, ensuring that all technical problems are explained in a clear and concise manner without unnecessary jargon
• Ensuring that all tasks are completed in a timely manner and that any delays are communicated to the client
• Taking a proactive approach to developing knowledge and learning new technologies
• Working closely with the Director and other members of the support team