Insurance Auditor

Tonbridge

Monday to Friday 9 - 5

£30,000

My client is based in Tonbridge is looking for a experienced Insurance Auditor for their team.

You will Contribute to the development of and to execute the company's Claims Journey Audit programme and processes, ensuring that randomly selected claims are audited thoroughly and appropriately with feedback directly to the agent, Head of Claims, Business Improvement Team and SMT.

Duties include:

* Review claims and associated call recordings and portal messages, as appropriate, to assess and score claims handling and customer journey
* Manage Claims Journey Audits each calendar month, providing immediate feedback to SMT during the month as issues arise and reporting full results at month end
* Develop reporting formats for sharing with external parties
* Manage Claims Journey Audits each calendar month, providing immediate feedback to SMT during the month as issues arise and reporting full results at month end

The successful candidate will have / be:

* Experience of between 5 - 10 years within an insurance claims handling and/or claims supervisory role
* Knowledge of Household Policy Structure, covers and £limits/excesses
* Excellent verbal and written communication skills
* Organised and methodical

This role is being handled by Lisa Belcher, 01732 795108 lisa@pearsonwhiffin.co.uk Recruitment Consultant for Pearson Whiffin Recruitment.

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