Customer Service Agent (Freight) in Folkestone (United Kingdom (GB) Indefinite (Full-time)

Salary circa £21k plus shift pay & attractive benefits package

An innovative rail company and responsible infrastructure manager, Eurotunnel is part of the Getlink group and is a leading stakeholder in the economies around Kent and Calais, contributing to the dynamism of the regions surrounding its operations. As a responsible employer, the Getlink Group is committed to providing a working environment that fosters personal development and fulfilment in order to attract and retain good and qualified staff.

Eurotunnel manages, maintains, and operates the Channel Tunnel Fixed Link Concession between Folkestone and Coquelles, France. Opened on 6 May 1994, the Fixed Link is a rolling motorway which transports passenger and commercial freight vehicles on board Shuttles across the Channel at 140kph, in 35 minutes. It also allows the running of third-party passenger and railfreight trains. The advantages of the Channel Tunnel are security, reliability, speed, frequency, and respect for the environment.

In 2020, thanks to rigorous management and strong commitment from our teams, Getlink delivered a solid operational and financial performance, in an exceptional context marked by the Covid crisis and Brexit.

Eurotunnel is seeking highly motivated Customer Service Agents to join our Freight Customer Service Department. The Customer Service Agents work on a 24/7 shift basis, delivering excellent customer service to passengers on our Freight service.

This role will interest you if you are passionate about working in a team, committed to offering a high quality of service for our Customers, have excellent communication skills and have previous experience of working in a customer facing role.

Skills/Requirements:

• A good standard of literacy and numeracy.
• A valid UK driving licence is an absolute requirement (PSV/Cat D licence would be an advantage)
• Competence in Microsoft Office, Outlook, web tools and phone-based apps.
• Excellent customer service skills.
• Autonomy and ability to use own initiative.
• Flexible (to meet operational demands)
• Punctual and reliable.

Completed applications must be received no later than 12 midnight on 14 August 2022.

Previous applicants need not apply.

Eurotunnel is committed to equal opportunities and supporting the health and wellbeing of our teams.

If you would like to apply for this position, please visit our recruitment page at https://jobs.getlinkgroup.com/recruitment