My client is a well-established business with multiple sites throughout Kent. Due to continued growth, they are now looking for a 1st/2nd line support willing to learn and grow within the company.

You will be providing IT Support to 450 internal users as well as working on various projects

The Role

Based near Sittingbourne Kent, you will be responsible for the following:

•Providing IT Support remotely and onsite to 400 + users across multiple Kent sites.
•Be comfortable supporting users and resolving issues remotely over the phone, as we andide when needed.
•Ensure that users' expectations are managed throughout the whole process and that they are kept in the loop with any escalations.
•Ensure that you keep up with technology advancements and changes in systems and technologies, to ensure you can provide the most current resolutions and recommendations.
•Take part in projects across the business and shadow the more senior IT personnel to further your knowledge.

Your experience

Ideally, you will have 1-2 years of experience in a similar position that has included:

•Experience in supporting Microsoft Remote Desktop Services.
•Knowledge of Microsoft Office 2016/365
•Basic knowledge of Microsoft Active Directory, creating users Group Policy etc.
•Experience setting up and configuring PCs and laptops.
•Some knowledge of phone systems.
•Positive, friendly and patient attitude.
•Driving licence.

Personal attributes:

•Excellent customer service skills
•Self-motivated
•Willing to learn new skills
•Work well in a team
This is an excellent opportunity for someone wanting to join a successful, well-established company offering continued training, support and development.

Package: £25K Basic Salary plus benefits.

Edison Hill is acting as an employment agency in relation to this vacancy.