It Customer Support Technician 1St Line - Medway Hub

  • TSAT Pay Group 3 £20,892 - £25,070 per annum
  • Medway, Kent
  • Thinking Schools Academy Trust

IT Customer Support Technician - 1st Line (Kent Hub)

Salary: TSAT Pay Group 3 £20,892 - £25,070 per annum

Location: Kent Hub (Medway)

Hours per week: 37 hours, full time

Contract: Permanent

Start date: ASAP

Closing date: 29/05/2022

Interview date: TBC

Thinking Technology (Thinking Solutions)

Due to internal promotions and the expansion of the trust we are looking to recruit an IT Customer Support Technician (1st line).

Working as part of the Trust’s Operations department, the IT Customer Support Technician (1st line) is to ensure that our customers are supported in their use of IT equipment and services across the Trust, its academies and partners. This role will therefore require travel between sites within the Kent hub, the role is primarily based in Medway and a full driver’s licence is essential.

You will work constructively with other members of the Trust IT staff and third-party suppliers to ensure that ICT services are supported effectively and to a high standard for the benefit of teaching, learning, administration and management.


What you will need to succeed:

For a full list of roles and responsibilities please see the attached job description

Strong customer service skills with a solution focused approach to your work

Possess excellent customer service and communication skills, both verbal and written.

To be pro-active, work independently and as part of a team.

Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload.

Adopt a systematic approach towards identifying and solving problems.

Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals.

Full training will be provided on Trust's helpdesk application, and operating procedures. All new starters take part in an induction and are mentored by an existing staff member.


The Thinking Schools Academy Trust

The Thinking Schools Academy Trust is a family of schools consisting of both primary and secondary schools across Kent, Hampshire and Devon.

We believe that every young person in our community deserves to have the best opportunities at life regardless of their individual circumstances.

Education is the key to transforming life chances and we support and develop every member of our community to:

Think about their Thinking

Be their Best self

Shape their Success

In this way we transform life chances


Click Here To view our Trust video to gain an insight into The Thinking Schools Academy Trust


What our Trust will offer you:

The opportunity to join a large organisation during an extremely exciting time, with the opportunity for progression as the Trust grows in size

Employees who join our Trust can also benefit from a discounted price of £10 per month membership of the TSAT gym, which is conveniently located on site at Holcombe Grammar School in Chatham.

The successful applicant will also have access to the local government pension scheme and an annual leave entitlement of 26 days, increasing to 30 after 5 years of service.

Vast support network from senior leaders within the school and our Trust

A 24/7 employee assistance programme which provides counselling and support / advice on a wide array of area


What you need to do now:

If you are interested in working with our friendly team, benefitting from a supportive network of colleagues across our Trust, and are keen to progress your career then please apply today!

Early applications are encouraged and we reserve the right to close the vacancy if a suitable candidate is found.

If you experience any issues in applying for this role via our careers site please click here to submit a application via Microsoft Forms.

If this position is not quite right for you, but you would be interested for any other positions within our Trust please click here to join our Talent Pool.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.

  • Advertiser: Direct Employer
  • Reference: 0000000664