First Line Support Analyst:

• Competitive salary dependent on experience
• Start: Immediate
• Location: Office based, Bromley Kent BR1 (Hybrid Role)


We have an exciting opportunity for a talented, confident and proactive First Line Support Analyst within our growing creative design agency. Working within our Web Support team, who service over 850 educational clients, we have an opportunity for a dynamic problem-solver, with dependable skills and a keen eye for detail.

This role involves a high level of communication as you will be a front-line support representative to our clients. We require a candidate who will relish the challenge of a fast-paced agency environment and who is able to adapt and grow as our services to the education sector evolve.

Duties and key responsibilities:
• Providing remote technical support via phone and email to clients within the education sector on website related issues using our
dedicated ticketing support software
• Deliver online CMS demonstrations and provide face to face training to new and existing clients
• QA testing and website snagging

Qualification and essential skills required:
• Experience in providing 1st line IT support
• Ability to explain complex ideas to those with limited IT and systems knowledge
• Experience in managing and using CMS systems, including the WordPress platform (desirable but not essential)
• Basic understanding of HTML, CSS Google Analytics would be an advantage
• Relevant IT qualifications or experience

A bit about us:
We are a dynamic, close-knit team who are passionate about delivering excellence to our clients, while also cultivating a fun and rewarding work culture. This is an exciting opportunity to stand out and grow within a trusted and established creative agency.
We are based in Bromley, Kent, so you must be within an easy commute of our studio. If this sounds like you, then get in touch!

Please email your CV and a covering letter to jobs@cleverbox.co.uk