Customer Service Technician

  • Competitive Salary depending on qualifications/experience
  • Harrietsham, Maidstone, Kent
  • Bedfont Scientific Ltd

The Story

Established in 1976, Bedfont Scientific is an award winning medical technology company based in Harrietsham, Kent. Its breath analysis medical devices are exported globally thanks to its network of carefully selected distributors.

The Challenge

Healthcare is evolving and the market for breath analysis monitors is expanding. Bedfont are looking for hard working, like minded, and passionate individuals to join the Bedfont family to help achieve its goal of innovating healthcare worldwide.

The Benefits

25 Days paid holiday

Free on site parking

Bonus

Social Events

Private Healthcare

Wellbeing & Mental Health support

Optical Allowance

Bike to work scheme

Pension Scheme

Employee Awards

Uniform Hybrid working model

EAP

Subsidised Holiday kids club

Training & Personal Development opportunities

Your Mission

As the customer service technician you are responsible for fixing any machine or equipment that might have become problematic, for the customer. This can be done over the phone, through the company’s ticket support system or physically in the repairs/service laboratory within the office. You will be expected to troubleshoot problems in order to do all you can to remedy the situation without the device having to be sent back whilst creating a rapport with the customer.

Role and Responsibilities

You may work be asked to interface with customers at various levels, from head office to the front end of the business, and in most cases will be:

• Provides Level 2 support

• Answering telephone enquiries from the first line support team members

• Maintaining technical knowledge

• Evaluating information

• Promoting the business

• Carrying out service and/or repair work

• Updating service tickets

• Servicing equipment

• Assisting customers by providing remote technical support and service training

Qualifications and Education Requirements

Although this area of work is open to all graduates and/or relevant experience, the following GCSE, HND or A-Level subjects are preferable and experience of working in a medical devices environment:

• Engineering

• Electronics

• Computer science

Preferred Skills

You'll need to show:

• Being systematic and accurate

• Self-motivation

• Oral and written communication

• Good listening skills

• Planning and organising

• Being detail oriented and observant

• Logical thinking

• Understanding numeric data

• Information technology

• Managing work relationships

• Being professional and respectful

• Team oriented

In addition employees may be required to undertake other duties as may reasonably be required of them. In these circumstances training will be given where it is considered.

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