Domiciliary Care Supervisor

  • £21000 per annum
  • Gravesend, Kent
  • Rapport Housing And Care

Watling Court is recruiting for a part time Domiciliary Care Supervisor, who\'s principle responsibilities will include (but are not limited to) overseeing the Domiciliary Care Teams delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours and working closely with the Registered Manager in ensuring compliance with the Care Quality Commissions (CQC) Fundamental Standards and Key Lines of Enquiry.

The ideal Domiciliary Care Supervisor will demonstrate

o A caring and compassionate approach

o Patience and understanding of older people

o Evidence of competence to undertake the post (NVQ L3 or above)

o Evidence of the qualification required to fulfil requirements of the post - NVQ L3 or above

o Teamwork, management and leadership skills

o Strong commitment to non-discriminatory housing services and to providing excellence

o Willingness to undertake training

o Efficient and effective administrative skills

o Strong customer focus

o Honesty, trustworthiness, reliability and respectfulness.

o An understanding of Health and Safety

o Good IT skills, so they can facilitate and support improvements to services, good communications and useful Management Information

o Good communication and negotiation skills with different groups, e.g. staff, service users, local community

o Understanding of different values / cultures of service users and staff

o Good timekeeping

o Professionalism

The ideal Domiciliary Care Supervisor will have the ability to:

o Play an active role in creating a good environment

o Prioritise their work and organise others

o Lead and motivate their team, participating in daily tasks

o Be aware of the support needed by others, consider how they can support them and encourage and support them

o Take responsibility for all aspects of the care delivered and ensure compliance in keeping with CQC Fundamental Standards, Organisational policies and procedures and other relevant legislation

o Support the Registered Manager and join the on-call rota

o Liaise with service users, their relatives and other Healthcare Professionals as and when necessary

o Prepare, agree, evaluate and monitor care and support plans, undertake any necessary risk assessments and facilitate all /any work related reports and documentation

o Recognise and work to meet where possible the diverse and unique needs of each service user

o Manage conflict

o Train for and take on additional responsibilities

o Listen carefully and attentively

o Respect the dignity and privacy of all those they come into contact with

o Apply their knowledge and training in the workplace

o Uphold the policies and procedures of The Organisation

Rapport Housing and Care offers Supported, Residential and Nursing Care to older people with physical frailty and Dementia across Kent.


We want everyone who meets us, no matter in what context, to experience our friendly, caring, compassionate philosophy, which runs through our whole organisation. We are a leading housing and social care provider in the south-east, flexible and responsive to the needs of people in later life.


o Compassion: behaving in a manner that treats people with respect and dignity, listening to what they say and responding;

o Openness: Offering high quality services that are adaptable, flexible and that meet the changing needs of service users in a manner that offers genuine choice;

o Integrity: acting at all times in an honest and straightforward way with all those with whom we come into contact;

o People focussed: reflecting the ethos inherent in the organisations philosophy.

Benefits of working for us include:

- We pay the Adult National Living Wage to all of our employees, regardless of their age

- 28 days paid holiday (pro-rota if part time)

- Comprehensive Induction and Training Packages Continual professional development

- Opportunities to apply for our Academy and National Diploma courses

- Stakeholder Pension Scheme Opportunities to progress.

Confirmation of all appointments is subject to proof of Eligibility to Work in the UK, satisfactory Enhanced DBS clearance, satisfactory references, satisfactory numeracy and literacy assessments and medical clearance.

If you have any questions about the role or about Rapport Housing and Care, please feel free to contact the Housing Officer on 01474 352201

Otherwise and to apply, please click on the apply now button and complete the online form.

Rapport Housing and Care is committed to delivering compassion and companionship as well as care and we are proud of our reputation and profile as one of the major care providers in Kent.

Rapport Housing and Care values the diversity that exists in all our communities and works towards this being reflected in our workforce.

Charity No: 254140.

PLEASE NOTE: applications that do not include full education and work histories (with gaps between jobs explained) may not be considered.

  • Advertiser: Direct Employer
  • Reference: CVM25097