This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Helpdesk Customer Service Advisors
£18K, plus good progression
Shifts patterns x3 - 8:00am-4:30pm, 9:00am-5.30pm, and 2:30pm-11.00pm
Saturday 9am-5.30pm Sunday 8am.-4.30pm
Kingshill
Immediate start for the right candidate!
NO EXPERIENCE REQUIRED - Full training will be provided
Do you work in retail and keen to find a great office-based customer services position?
Do you want to work for a company that invest in your development?
Then this is the job for you...........
Our client, a merchant service provider, is seeking several Helpdesk Customer Service Advisors to join their team on a Permanent basis.
As a Helpdesk Customer Advisor, you will be working in a fast-paced environment, addressing customer issues, troubleshooting system problems via telephone or email. You will be responsible for ensuring customer satisfaction through timely and thorough handling of incoming enquiries.
Main Duties:
* Promptly answering customer enquiries via telephone or email
* Patiently listening and be attentive to customers issues and then being able to connect them with the appropriate department to address their needs
* Recording interactions with customers & updating account information as required on the CRM
* Adhering to company policies & processes to address issues such as returns, faulty products, wrong delivery, and delayed delivery to inform customers
* Willing to learn from management to properly apply company policy to customer solutions
* Contributing to bottom lines sales by increasing customer satisfaction
The ideal candidate will have:
* Good attention to detail
* Strong time management skills
* The ability to work well both in a team & with others
* Organisation/planning skills
* Proven work experience in a fast-paced environment
* Great communication skills- both written & verbal
Due to the nature of the role, there will be shift work required (including occasional weekend work). This is done on a fairly shared rotating rota! If you're working the late shift and weekend, then please note; you can work from home.
Apply below for immediate consideration or get in touch for more information about this position
This role is being handled by Lisa Belcher, Senior Executive Recruitment Consultant for Pearson Whiffin Recruitment
Advertiser: Agency
Reference: BS\LB\007
Posted on: 2021-10-22 07:43:20
Send me Alert for jobs in:
Customer Service - West Malling, Kent
Email Address
Premier Work Support
Up to £12.51 per hour + PLUS holiday accrual
Recruitment Solutions South East Ltd
£c: 55-65000 + benefits
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Helpdesk Customer Service Advisors
£18K, plus good progression
Shifts patterns x3 - 8:00am-4:30pm, 9:00am-5.30pm, and 2:30pm-11.00pm
Saturday 9am-5.30pm Sunday 8am.-4.30pm
Kingshill
Immediate start for the right candidate!
NO EXPERIENCE REQUIRED - Full training will be provided
Do you work in retail and keen to find a great office-based customer services position?
Do you want to work for a company that invest in your development?
Then this is the job for you...........
Our client, a merchant service provider, is seeking several Helpdesk Customer Service Advisors to join their team on a Permanent basis.
As a Helpdesk Customer Advisor, you will be working in a fast-paced environment, addressing customer issues, troubleshooting system problems via telephone or email. You will be responsible for ensuring customer satisfaction through timely and thorough handling of incoming enquiries.
Main Duties:
* Promptly answering customer enquiries via telephone or email
* Patiently listening and be attentive to customers issues and then being able to connect them with the appropriate department to address their needs
* Recording interactions with customers & updating account information as required on the CRM
* Adhering to company policies & processes to address issues such as returns, faulty products, wrong delivery, and delayed delivery to inform customers
* Willing to learn from management to properly apply company policy to customer solutions
* Contributing to bottom lines sales by increasing customer satisfaction
The ideal candidate will have:
* Good attention to detail
* Strong time management skills
* The ability to work well both in a team & with others
* Organisation/planning skills
* Proven work experience in a fast-paced environment
* Great communication skills- both written & verbal
Due to the nature of the role, there will be shift work required (including occasional weekend work). This is done on a fairly shared rotating rota! If you're working the late shift and weekend, then please note; you can work from home.
Apply below for immediate consideration or get in touch for more information about this position
This role is being handled by Lisa Belcher, Senior Executive Recruitment Consultant for Pearson Whiffin Recruitment
Advertiser: Agency
Reference: BS\LB\007
Posted on: 2021-10-22 07:43:20
I want to receive the latest job alerts for:
Customer Service jobs in West Malling, Kent
Premier Work Support
Up to £12.51 per hour + PLUS holiday accrual
Recruitment Solutions South East Ltd
£c: 55-65000 + benefits