User Services Team Leader

  • range SG6 - £27,924 to £33,309 per annum
  • Medway, Kent
  • University Of Greenwich

The Drill Hall Library is a vibrant and unique facility, providing library and IT services to staff, students and visitors of the Universities at Medway, comprised of the Universities of Greenwich, Kent and Canterbury Christ Church at their shared Medway Campus.

To enhance our excellent standard of service to our users we are now seeking to appoint a highly motivated User Services Team Leader on a fixed term contract October 2022 to join our existing team. This post will support our library users in a friendly, efficient, fair and effective manner as well and day to day leadership of our front of house operations and staffing.

This is a customer facing role and you should have proven experience of working within a busy service delivery environment. Being proactive, highly motivated, and able to demonstrate excellent customer service skills with the ability to deal with face-to-face situations. Participation in a staffing rota that includes some evening (until 7pm) and some weekend support (9am – 5pm) is a part of the role.

For further particulars on this post and details of how to make an online application please go to the following direct link

This post is being advertised as part of the Universities of Medway joint venture. The University of Greenwich will be administering the recruitment for this role.

For informal enquiries please contact [email protected]

Should you have any queries please contact the HR Recruitment Team on [email protected]

This role is based within the Drill Hall Library on the Medway campus at Chatham, Kent.

Further details of the fantastic benefits and what we offer can be found here: Our benefits - what we offer | Jobs and careers | University of Greenwich (

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

  • Advertiser: Direct Employer
  • Reference: 2826-E