Job description
An opportunity has arisen for a professional, friendly, Full time receptionist to join our hotel reception team based in Tunbridge Wells.

Playing a vital role in the everyday operation of the hotels front of house department. You will be responsible for creating the first impression for all hotel guests, for greeting them and making them feel welcome. This high profile role requires excellent customer facing approach with exceptional levels of customer service skills. Your main focus will be to ensure customer satisfaction in our 4 star hotel.

Key Responsibilities:

· Manage all check ins/outs on the hotel front desk

· Converting telephone enquiries into firm bookings. Processing email, phone and internet bookings, taking and chasing payments.

· Answering guest queries be they by phone or email, in line with company policy.

· Effective call handling, being able to transfer a call to the relevant department and to take and effective message.

· Actively making dinner reservations for all hotel guests, arranging transport and dry cleaning when necessary

· Complete daily reports/breakfast reports/occupancy reports

· To communicate with the Housekeeping department on a daily basis

· Being the first port of call for function and event enquiries. Giving the correct information and being able to conduct a show round with confidence.

· Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.

· Achieve company sales and occupancy targets. Ensure all bookings are completed daily

· Manage daily room allocations and check unconfirmed bookings

· Co-ordinate and manage group bookings including, room listing and payments

· To take part in scheduled training and to proactively take part in relevant hotel meetings

· To have extensive knowledge of all hotel facilities

· Identifying and removing potential H&S hazards

This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time.

Key Skills and Knowledge

· Relevant experience in a similar role

· Knowledge of computer applications is essential – Microsoft outlook/excel/office- further training will be given

· Close attention to detail with a structured approach to a task

· Extremely high attention to detail

· An ability to work under pressure

· Be well spoken with excellent written and communication skills

· Be self-motivated, maintaining high levels of enthusiasm

· Must have a high level of speaking the English Language

·Full Time 45 hours

Job Types: Full-time, Permanent