Carer Support Adviser (Helpline)

  • £21,665 FTE (pro rata’d to 29.5 hours/ 22 hours)
  • Strood, Kent
  • Carers First

At Carers First, we understand that caring can be hard, but believe getting the right help shouldn’t be. We work directly with and for, unpaid carers to provide personalised information, advice, and support. Making it easier for those caring for someone else to continue living their lives to the fullest.

We are currently seeking Carers Support Advisers to join our team in the Central Team. The requirements of the role will include, working within our busy Carers Helpline Team providing information and advice to carers on the telephone, email, webchat and via virtual drop ins. Being the first point of contact for carers and professionals, you will be required to provide tailored information, advice, and guidance undertaking referrals and proportionate assessment of carers needs and where appropriate assist with support planning.

To be successful you must be able to demonstrate excellent communication and teamwork skills. You will have a working knowledge of health and social care, particularly relating to adults and carers. Experience of providing support to carers over the telephone would be an advantage.

The location for the position is based at our main Strood office in Medway and will include an element of out of hours work on a rotational basis.

In return, you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Job Description and Person Specification.

To apply for this role, download an application form from our website by following the link: Once you have completed your application, please forward it to [email protected] for consideration.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.

If you would like to discuss this role confidentially, please contact us at [email protected] and we will be happy to organise for one of the Team to contact you. Please note that if you have not been contacted within one week of the closing date, your application has not been successful.

Closing Date: Monday, 20 September 2021 @ 12 noon

Interview Date: Thursday, 30 September 2021

Carers First is an Equal Opportunities Employer

  • Advertiser: Direct Employer
  • Reference: CF/CSA/Helpline/Sept21