Due to further expansion, Burtons Medical Equipment is recruiting for a new Repair Centre Coordinator to join our growing dynamic Repair Centre Team.
Burtons Medical Equipment is an established company with over 40 years of industry experience in providing medical equipment into the veterinary and dental sectors.
Design, manufacture, supply and after sales support are all at the forefront of our company ethos to our Customers across the UK, Ireland and internationally. With over 150 employees across the group, we are dedicated and committed to offering our customers excellence in after-sales service support from our experienced teams of Regional Support Engineers, Field based Territory Managers through to our In-House Repair Centre Technicians.
The successful applicant will be responsible, in conjunction with the Repair Centre Team Leader for the effective planning and coordination of the day-to-day activities within the Repair Centre.
§ Inward processing of customer equipment for repair: from receipt of equipment through to inspection, creating associated records on internal management system; assessing priority levels and triaging items for Key Accounts.
§ Responsible for receiving items to be processed by the Instrument Sharpening Technician, from both external customers and internally from Burtons Direct together with dispatching and invoicing on completion.
§ Liaison with Repair Centre Technicians on allocation, progress, and completion of Customer repairs.
§ Point of contact, alongside the Repair Centre Team Leader to receive phone and email enquiries from Repair Centre customers.
§ Regular liaison with external Customers and Key Account holders as well as internal departments in relation to active repair jobs.
§ Organising collections of equipment from customers utilising courier portal.
§ Monitor and follow up with customers outstanding quotations.
§ Endoscope loan equipment administration to facilitate hire/loan requests from both external customers and internal colleagues, to include creating appropriate documents, dispatching equipment, and arranging collection on completion of hire/loan period.
§ Work independently, and as part of the Repair Centre Team, under the general guidance and support from the Repair Centre Team Leader and Service Office Manager.
· Established Customer Service skills
· Excellent verbal and written skills
· Exceptional attention to detail
· Excellent computer skills, Excel spreadsheet creation is essential.
· Ability to work without the need of supervision.
· Flexible and enthusiastic approach
Place of work:
Burtons Medical Equipment Ltd, Units 1-9 Pattenden Lane, Marden, Kent. TN12 9QD
Pay & Benefits:
· Basic Salary £25,500 per annum
· Full time contract, 40 hours per week, Monday to Friday
· Discretionary monthly bonus scheme
· Countryside-based HQ within walking distance of mainline train station
· Excellent opportunities to train and progress.
· 33 holiday days per year (inc. Bank Holidays)
· Contributory pension scheme
· On site car parking
· Staff events, such as the Big Summer Party and Awards Scheme
If you are interested in this role and believe you have the right skill set, please contact Kerry by clicking the Apply button below.