Are you looking to progress from retail/hospitality into a fantastic office position? Or are you looking for your next office role? We have the perfect opportunity for you to put your skills into good use in a great, well-known company!

We are recruiting for an award-winning insurance provider who are looking for fresh new talent to join their team!

Location: Flexible, Home/Office Based, Head office in Tunbridge Wells, Kent

Salary: Up to £22,000 depending on experience + annual bonus + excellent benefits

Hours: 37.5 hours per week (Shift between 8am-6pm Monday to Friday)

Do you have:
• A fantastic telephone manner and great verbal and written communication skills?
• Excellent administrative experience, ideally gained within the motor insurance industry?
• A drive to deliver the right solution for the customer and our business?
• Excellent customer service experience and ability to manage expectations effectively?
• The ability to utilise qualities such as empathy, tact, assertiveness, and diplomacy when talking to our customers?
• A positive and self-confident approach when dealing with customers?
• The ability to think clearly and calmly under pressure?

The role will involve:
• Keeping the customer updated on claims progress ensuring a good customer journey is maintained
• Recording accurately your investigations into liability and tracing the negligent party’s insurers to recover our losses
• Assessing liability for an accident and offer advice and guidance to our customers giving an objective opinion on prospects and where necessary advise our customer regarding where liability will rest
• Knowing when to issue proceedings, or to negotiate liability with the third-party insurers, only issuing proceedings if it will bring the claim to a favourable speedy conclusion
• Validating cover is in force for a claim and identifying possible fraudulent claim markers to be referred for investigation
• Instructing suppliers such as repairers, solicitors, and car hire companies.
• Managing a portfolio of non-fault claims, ensuring that SLAs are met, and the AD aspect of a claim is concluded quickly, and all costs recovered
• Supporting cost, service, and process efficiency projects across the team, as well as having the opportunity to get involved in departmental projects.


If you are looking for PERMANENT work that is AVAILABLE IMMEDIATELY and you LIVE LOCALLY get in contact to ensure you do not miss out!


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By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide in response to this advertisement will be subject to the protection of GDPR, our policy for which can be found at our company website