Customer Support Advisor - AVAILABLE IMMEDIATELY!
  £17,500 to £22,000 + performance related bonus scheme
  Tunbridge Wells, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Are you looking to progress from retail/hospitality into a fantastic office position? Or are you looking for your next office role? We have the perfect opportunity for you to put your skills into good use in a great, well-known company!

We are recruiting for an award-winning insurance provider who are looking for fresh new talent to join their team!

Location: Flexible, Home/Office Based, Head office in Tunbridge Wells, Kent

Salary: £17,500 to £22,000 basic salary depending on experience + a performance related bonus on top + excellent benefits

Hours: 37.5 hours per week, between 8 am – 6.00 pm Monday to Saturday, weekend work rotational shift pattern

The shift pattern is Monday – Friday 8-6 and alternate Sat morning 9-1. The weekday is broken into shifts; early 8-4:30, middle 9-5:30, and late 9:30 -6.

Do you have:
• A fantastic telephone manner and great verbal and written communication skills?
• Excellent administrative experience, ideally gained within the motor insurance industry?
• A drive to deliver the right solution for the customer and our business?
• Excellent customer service experience and ability to manage expectations effectively?
• The ability to utilise qualities such as empathy, tact, assertiveness, and diplomacy when talking to our customers?
• A positive and self-confident approach when dealing with customers?
• The ability to think clearly and calmly under pressure?

The role will involve:
• Supporting inbound and outbound phone calls in relation to customer and supplier claim queries for repair, total loss, hire and recovery charges
• Liaising with Approved Repairers to ensure our customers vehicles are booked in for repair, ensuring each claim is proactively managed whilst keeping the customer updated
• Maintaining expectations and providing outstanding customer service with an effortless journey until their repair is complete
• Ensuring that the customers mobility status is kept up to date and process the hire invoice payment on completion.

If you are looking for PERMANENT work that is AVAILABLE IMMEDIATELY and you LIVE LOCALLY get in contact to ensure you do not miss out!

Find our 3 branches on Facebook, Twitter and Instagram to make sure you hear about all our new roles! Alternatively, check out our brand new website - www.recsol.co.uk

By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide in response to this advertisement will be subject to the protection of GDPR, our policy for which can be found at our company website


Advertiser: Agency

Reference: TT

Posted on: 2021-09-27 14:42:07

Send me Alert for jobs in: 

Administration - Insurance - Customer Service - Tunbridge Wells, Kent

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Customer Support Advisor - AVAILABLE IMMEDIATELY!
  £17,500 to £22,000 + performance related bonus scheme
  Tunbridge Wells, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Are you looking to progress from retail/hospitality into a fantastic office position? Or are you looking for your next office role? We have the perfect opportunity for you to put your skills into good use in a great, well-known company!

We are recruiting for an award-winning insurance provider who are looking for fresh new talent to join their team!

Location: Flexible, Home/Office Based, Head office in Tunbridge Wells, Kent

Salary: £17,500 to £22,000 basic salary depending on experience + a performance related bonus on top + excellent benefits

Hours: 37.5 hours per week, between 8 am – 6.00 pm Monday to Saturday, weekend work rotational shift pattern

The shift pattern is Monday – Friday 8-6 and alternate Sat morning 9-1. The weekday is broken into shifts; early 8-4:30, middle 9-5:30, and late 9:30 -6.

Do you have:
• A fantastic telephone manner and great verbal and written communication skills?
• Excellent administrative experience, ideally gained within the motor insurance industry?
• A drive to deliver the right solution for the customer and our business?
• Excellent customer service experience and ability to manage expectations effectively?
• The ability to utilise qualities such as empathy, tact, assertiveness, and diplomacy when talking to our customers?
• A positive and self-confident approach when dealing with customers?
• The ability to think clearly and calmly under pressure?

The role will involve:
• Supporting inbound and outbound phone calls in relation to customer and supplier claim queries for repair, total loss, hire and recovery charges
• Liaising with Approved Repairers to ensure our customers vehicles are booked in for repair, ensuring each claim is proactively managed whilst keeping the customer updated
• Maintaining expectations and providing outstanding customer service with an effortless journey until their repair is complete
• Ensuring that the customers mobility status is kept up to date and process the hire invoice payment on completion.

If you are looking for PERMANENT work that is AVAILABLE IMMEDIATELY and you LIVE LOCALLY get in contact to ensure you do not miss out!

Find our 3 branches on Facebook, Twitter and Instagram to make sure you hear about all our new roles! Alternatively, check out our brand new website - www.recsol.co.uk

By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide in response to this advertisement will be subject to the protection of GDPR, our policy for which can be found at our company website


Advertiser: Agency

Reference: TT

Posted on: 2021-09-27 14:42:07

I want to receive the latest job alerts for:

Administration and Insurance and Customer Service jobs in Tunbridge Wells, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  Northfleet, Kent

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  Up to £12.51 per hour + PLUS holiday accrual

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