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Technical Service Administrator

  • £19k
  • Maidstone, Kent
  • 1st Choice Jobs

Technical Service Administrator




Our client, an established Managed Service Provider, is looking for an experienced and confident administrator to join their team. The ideal candidate will be technically-minded with administration/customer services experience who works and communicates well within a Team.

Required Skills:

• Excellent telephone manner

• Good customer service skills

• Able to build rapport with clients

• Uses own initiative

• Excellent communication skills

The Role:

• Office-based administration duties, primarily for the IT Support Department, but may also work with other departments

• Answering incoming calls

• Logging support tickets from various inbound sources and triaging Support tickets with Team of Engineers

• Managing support ticket/queue and reporting to line Manager(s)

• Booking in work and making appointments including diarising scheduled tickets

• Logging Hardware and Software serial numbers and information

  • Advertiser: Agency
  • Posted on: 18/10/2021 08:06
  • Reference: VR/02958J