Application submitted

Office Manager

  • £22,500
  • Tunbridge Wells, Kent
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Main Duties:

• To always ensure the smooth and effective running of the office

• To be the first point of contact for all office communications (internal and external) and ensure a friendly, prompt response always

• To maintain and continuously review internal systems that prioritize high quality client centered services for victims of domestic abuse.

• Assist Volunteers and Managers with any administrative/IT/systems queries.

• To assist with the gathering of statistics for monitoring reports

• To oversee the office email inboxes and the secure CJSM email inbox; prioritising, actioning and disseminating emails as required.

• To promptly process all new referrals received via email, Helpline calls and the website referral service on to DAVSS’ database.

• To promptly process client cases once approved for closure and file/archive as appropriate.

• To maintain and update client records with any information received via email, phone, post etc. and to inform the client’s caseworker of these updates.

• To liaise with outside agencies and to share information in line with DAVSS’ policies.

• To answer the office admin telephone and deal with enquiries.

• To book appointments and prepare paperwork for the monthly pro-bono solicitor clinic.

• To source venues and book and organize DAVSS internal meetings.

• To undertake general office admin tasks as required such as photocopying, printing, scanning.

• To assist the MARAC manager in ensuring all paperwork is prepared for the monthly MARAC.

• To assist the CEO’s PA when necessary, with the recruitment of new volunteers - creating personnel files, arranging interviews, requesting DBS checks and references etc.

• To assist with any other administrative task as required by management.

Person Specification:

Qualifications, Skills and Experience


• Excellent working knowledge of office IT and software packages such as Microsoft Word, Excel and Outlook.

• At least 2 years’ experience in an administrative role.

• Excellent organisational and general office administration skills.

• Strong communication skills, verbal and written.

• Experience of working to tight deadlines and multiple reporting priorities in order to deliver agreed outcomes.

• Experience of maintaining and updating multiple databases and casework management systems for the purposes of record keeping, reporting and measuring impact

• Experience of taking the lead on continuously improving systems to maximise efficiency


• Office management qualification.

• The ability to take and produce accurate meeting minutes.

• Previous experience of working with and supporting volunteers.

• An understanding of the complex nature of domestic abuse and the support available to victims.

• Experience of working in the charity sector.

Personal Qualities


• Conscientious with a keen eye for detail.

• Self-motivated and pro-active.

• Team worker.

• Reliable.

• An understanding of and commitment to the need for total confidentiality surrounding client work.

• Integrity, honesty and a high level of respect towards others including clients, staff, volunteers, external agencies and partners.

• Enthusiasm and commitment to DAVSS’ cause and goals.

• Compassionate and empathetic towards those affected by domestic abuse.

• Strong commitment to Equality, Diversity and Inclusion.

  • Advertiser: Direct Employer
  • Posted on: 07/06/2021 09:59
  • Reference: DOM