There has never been a better time to join Cabot as we expand our already thriving Customer Operations department. Plus, this is an opportunity to join the “Best Company to Work For” as awarded to us at the Credit Awards last year! We are on the lookout for committed and determined individuals to join our vibrant call centre in our Kings Hill office on throughout June and July!


The Customer Consultant role is 100% telephone based in a call centre and involves speaking to customers who are in different financial positions on a daily basis.

Your time will be spent in a dialler system handling constant outbound and inbound calls from our customers. You will take on average 3-4 calls per hour – your typical day will consist of speaking to our customers, assessing their situation and coming up with a tailored solution to help them. You will then write up your notes and set the payment plan up in our internal system and then move on to help the next customer. It is a very busy and demanding role and in turn you will have the opportunity to positively impact customers lives and make a real difference which is really rewarding.

This is a permanent, full time position and we invest a lot in our new starters. We are looking for people that are truly interested in starting a long-term career with us and joining our other Customer Consultants who describe the role as “rewarding”, “interesting” and “fun”!


We are looking for people with experience in:

* Working in a busy, fast paced customer service environment
* Taking ownership of the customer’s journey, going above and beyond for each customer, and overcoming and finding solutions to their queries and complaints should they arise
* Diffusing situations when a customer has become angry or upset
* Influencing and negotiating
* Working to targets, KPIs and deadlines whilst remaining self-motivated and driven with a “can-do” attitude

When you join, you will work on a weekly rotating shift pattern between the hours of 8am-8pm plus every other Saturday morning. We have full-time and part-time shift patterns as well as a range of flexible working options to allow you to have work/life balance.

The fun facts

Our Customer Consultants play the most important part in accomplishing our mission which is to deliver pathways to economic freedom for our customers. We recognise that it’s their amazing efforts, hard work and dedication that sets us apart from the rest, so we offer a highly competitive salary and benefits package, including:

* A competitive salary of £19,500-25,000 depending on experience plus a fantastic monthly bonus.
* Bi-annual salary reviews
* An enhanced holiday allowance – 30 days holiday including all bank holidays and the opportunity to take an additional 5 days unpaid holiday each year
* Monthly incentives where you can win some great prizes
* Discount and cash back on hundreds of high-street shops
* Wellbeing initiatives and corporate gym membership discounts
* Insurance - healthcare cash back plan, travel insurance, life assurance
* Social – regular social activities and 2 paid volunteering day per year

Next steps:

If this sounds like you and you have got what it takes, come and join our rapidly expanding company! We are looking for people to attend Zoom interviews over the coming weeks.

We offer a comprehensive 5 week training period with opportunities to gain qualifications and develop your knowledge, skills and experience therefore please note that we are unfortunately unable to accommodate any holiday during the first 6 weeks training period.