Advance FM is an organisation striving for commercial excellence.
Following continued growth through these challenging times we have an exciting new opportunity for a Helpdesk Service Coordinator to join our team in Kent.
You will be a part of a fast-growing business that promotes high standards and prides itself on delivering the best possible service to all clients.
This is a great opportunity to join our friendly team which encourage innovation, collaboration and most of all a great working environment.

The Role:
• Accept incoming calls handling client, sub-contractor, supplier and field engineer queries/ requests.
• Manage work orders from initial enquiry to completion.
• Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers, ensuring efficient recovery of fixed labour costs.
• Source and purchase materials necessary to complete work orders within budget. Coordinator material and human resource to meet client timescales.
• Ensure all necessary completion paperwork, invoices and photos are received within a timely manner and filed in the correct location.
• Raise purchase orders for suppliers and sub-contractors, receipting PO’s once complete.
• Ensure weekly invoicing targets are achieved.
• Report contract performance, trends and issues to Senior Helpdesk Coordinator.
• Maintain strong relationships with clients, sub-contractors, suppliers and field engineers.
• Work to ISO standards for all documentation processes.
• Represent the organisation at client meetings and external events.
• Demonstrate the core values and professionalism of the company.
• Demonstrate and achieve inspirational behaviours of the behavioural framework.

Reporting to:
Helpdesk Manager

The Person:
• Min 2 years’ experience in a helpdesk environment
• Great communication skills.
• The ability to work to deadlines.
• Ability to work under own initiative & self-motivate.
• Keen eye for detail and organisation.