An exciting opportunity has arisen for a Housing Triage and Support Officer to join our busy Housing Advice Team, on a 12 month fixed term contract, working 37 hours per week.



With some have experience of working in a housing related field or working in a frontline service, assisting vulnerable customers, you will need to have the key skills and knowledge required to ensure that the council offers an excellent Housing Advice service.



Your main duties will be to undertake housing advice triage interviews, both face-to-face and over the telephone, for customers approaching the Council for housing advice and assistance; provide initial housing advice and booking appointments for the team where appropriate; assist other members of the housing team in carrying out homelessness investigations through speaking to customers and key agencies; maintaining accurate and up to date records.



You will also work with of members of the team to assist customers at risk of homelessness to find solutions that will prevent them from becoming homeless. Working as part of a multi-disciplinary team, you will also help to link customers to other projects and services that may be of benefit to them.



You will need to demonstrate that you have the proven skills to treat customers sensitively whilst remaining assertive and to have a mentality of wanting to support breaking the cycle of homelessness.



The Council considers this to be a customer focused role and the ability to converse at ease with customers adapting communication style to suit differing audiences and provide advice in accurate spoken English is fundamental to the role.



Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.



Working in Maidstone you’ll also be less than an hour from London by train and have all that Kent can offer at your fingertips. You’ll also have the opportunity to develop your skills and experience within an organisation that prides itself on supporting its staff.



For further information or to discuss this opportunity in more detail, please contact Kelly Hepworth, Senior Housing Triage and Support Officer on 01622 602611.





Closing Date: Wednesday 24th February 2021

Interview Date: Monday 15th March 2021



To apply for the position please visit www.maidstone.gov.uk/jobs and complete the online application form or by phone on 01622 602555

Council Benefits: career average pension scheme, professional fee payment, flexible working (including opportunities for home working and job share), to employee benefits package and generous leave entitlement.