Job title: Customer Service Representative
Contract: FTC (up to 1 year)
Reference: AT424
Based in: Kings Hill, Kent
Department: CAF Bank
Hours: Full-time, 35 hours per week
Grade: B
Salary: £21,500

As an effective communicator and administrator you will be a strong team player with a ‘can do’, efficient, organised and professional attitude.

Acting as the first point of contact for CAF Bank customers, you will have the ability to handle and action customer’s communications, queries and instructions received by telephone and in writing. You will actively promote our products and services to existing and prospective clients.

You will have demonstrable customer service experience with a good working knowledge of retail banking, be an excellent communicator, have a high level of attention to detail and good working knowledge of Microsoft Office.

About us
We’re a charity, a bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact. We exist to make giving go further, so together we can transform more lives and communities around the world. We are CAF and we make giving count.

CAF is a Disability Confident Employer. We guarantee to interview disabled applicants who meet the minimum criteria for the role. Please advise us if you consider yourself to have a disability.

Applicants must be eligible to work in the UK.

Closing date for receipt of applications is 9am on 8 February 2021. Shortlisted applicants will be required to undertake psychometric assessments before being invited to interview (to be held remotely).