Application Engineer
London
£50 to 75k

Leading digital platform is actively seeking an Applications Engineer to join their growing Engineering team.
As the Applications Engineer, you will be responsible for the design, installation, configuration and ongoing maintenance/availability of various hosted UC & voice solutions.
Day to day you will support the entire lifecycle of a customer using a variety of voice solutions, covering the implementation of new solutions to ongoing support and maintenance. The successful applications engineer will be required to join customer-facing meetings (as and when required) and act as an SME / consultant for new voice implementations and complex changes.

Application Engineer Key Responsibilities:
Configure, manage, and maintain voice solutions using Skype for Business/Microsoft Teams/ Zoom Webex.
Carry out user migrations and configure interoperability with customer IP PBX, ATA's and associated devices.
Configuration, maintenance, and support of Session Border Controllers.
Capture customer technical requirements and work with architects and project managers to build appropriate solutions.
Ensure successful handover of technical solutions from project/deployment phase to BAU support teams.
Provide escalated 3rd/4th line support.
Attend customer discovery/qualification calls to support the development of implementation or change plans. Consult with the customer on best practise and provide SME level guidance and support.
Responsible for overall plan and execution for post-sales customer implementation/migration of Skype for Business and other Unified Communications Voice and Video platforms.
Collaborate with Junior engineers to develop their skills and ensure flawless project execution.

Skills & Qualifications
Essential
Experience of technical migrations from legacy/alternative voice products to Skype/Teams/ Zoom/Webex.
Experience of implementing and supporting Skype for Business Server (with Enterprise Voice), Online and Hybrid; Teams with Direct Routing.
Building and managing Session Border Controllers. Oracle/AcmePacket & Cisco CUBE experience preferred.
Bulk provisioning of end-user devices such as Polycom, Yealink etc.

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