About Migrant Help:

Migrant Help is a leading charity that has been established for more than 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. This includes understanding the importance of having a work life balance, offering enhanced family friendly provisions, additional holiday entitlements, Perkbox benefits and a non-contributory pension scheme.

The Role:

The post-holder is expected to contribute to the overall success of the organisation in accordance with Migrant Help's aims and objectives. The purpose of this role is to provide the day to day management of the MSVC Southeast Accommodation Service, including line management responsibility for MSVC Advisers and Administrators.

The post-holder will be responsible for ensuring that Migrant Help provides effective and qualitative services in line with contractual obligations and statutory compliance requirements. The post-holder will ensure that quality standards are met and, where possible, exceeded. The post-holder is expected to maintain and develop excellent working relationships and referral procedures with and between external stakeholders in order to improve the access to and quality of mainstream and specialist services for MSVC clients. They will work consistently to ensure the continuous development of the role and ensure that the service is delivered according to procedures and processes which are accurate, professional and consistent at all times. They will work closely with the Facilities Team to ensure continued contractual compliance.

In addition, the post-holder is expected to promote equality, diversity, ethical practice and the values of our organisation in all associated actions and activities throughout Migrant Help.

Duties and Responsibilities:

• Responsible for day to day operational management of the MSVC Accommodation Service, including clients accommodated under ‘Places of Safety’ and those within the NRM Recovery and Reflection Period
• Working with the Facilities Team, Tersons and maintenance company in order to ensure compliance with the Accommodation Standards – Annex A, Schedule 2.3
• Ensuring that regular inspections are carried out and any issues reported to the Facilities Manager/Director of National Operations
• Ensuring all staff follow access control measures to the accommodation
• Being the point of contact/escalation for any client accommodation queries/concerns
• Providing cover for other MSVC Southeast Team Managers as and when required
• Managing staff rotas, workload allocation and delegating work appropriately ensuring effective delivery of service and in line with contractual requirements
• Assisting in the maintenance of the on-call rota alongside other MSVC Southeast Team Managers.
• Recruitment and induction/training of new staff
• Incident management and lead on safeguarding within the team
• Recording, collation and provision of contract finance and performance reporting as per contract deadlines, including but not limited to; invoicing, information security, safeguarding, client information, capacity monitoring, KPIs, quality management
• Develop and maintain effective working relationships with prime contractor, Home Office, statutory agencies, police, relevant local authorities, agencies and stakeholders in the region
• Attend contractor/grant meetings with or in place of the Regional Operations Manager – Modern Slavery & VPRS or other senior members of staff, and participate in local/regional forums, stakeholder and policy groups relevant to the MSVC Service
• Keep up to date with best practice in the sector and any new legislation which may impact service users; disseminate as appropriate to the MSVC Service
• Conducting individual/local/service level risk assessments
• Assisting when requested with the drafting of internal processes and guidance documents for service delivery
• Conduct regular team meetings to ensure that staff are kept up to date with contract/policy/legislative changes and organisational developments
• Motivate the team to work effectively and to a high standard, inspiring a positive attitude to client service and continuous improvement
• Implement and carry out regular quality control of work. e.g. case audits reviews, client feedback, internal and external audit activity to ensure compliance with standards of CQC, Advice Quality Standards, ISO etc. as well as ongoing contractual qualitative requirements
• Take a continual service improvement approach to ensure the services remain responsive to client needs and in response to contractual, legislative or policy changes in the sector
• Assist with service development activities
• Include volunteers within the team for the provision of additional support services to clients
• Ensure Migrant Help policies and operating procedures are followed
• Responding to complaints in a professional and sensitive manner in line with contract and organisational policies
• Participate in the Supervision and Appraisal Process (SAA)
• Participate in all mandatory training and training identified in the Supervision & Appraisal process
• Ensure all staff development requirements are met within agreed time scales, through supervision and appraisal process (SAA) and training matrix kept up to date
• Responsible for petty cash and ensuring accurate records are kept
• Undertake any other reasonable duties assigned within the post-holder’s competency
• Promote equality, diversity and inclusion in all actions and activities.


Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.



Special Requirements:

- This post is subject to an Enhanced Disclosure and Barring Service (DBS) Check.

- The successful applicant will need to be OISC registered or willing to obtain OISC qualification.



Therefore the applicant must:

- Be able to provide Right to Work Document at the interview.

- Provide full employment history for previous 3 years and or suitable documentation to cover any gaps.