Helpdesk and Switchboard Operator

Canterbury

£9.30 - £10.30 Per hour depending on shift

Our client, a hospital based in Canterbury, are looking for a Helpdesk and Switchboard Operator to work on a temporary- ongoing basis.

We are looking for someone to provide a helpful and professional service in order to maintain a safe hospital environment. The post holder will be required to receive, direct, and inform callers projecting a professional, polite image at all times.

This post offers 37.5 hours per week across seven days and will include a mix of days, nights, and weekends, so flexibility is required.

Duties & Responsibilities

* Provide an effective and polite Service Centre experience
* Call handling - answering enquiries, forwarding traffic to requested locations
* Responsible for paging systems, emergency, and alarm calls, ensuring agreed policies and protocols are carried out and complied with
* Issue pagers to staff
* Update telephone record in the event of a breakdown of the system operate contingency plans
* Follow agreed procedure to activate Service Centre job processes
* Follow agreed policies regarding Major Incidents, Fire alarms, etc…
* Liaise with other departments over Service Centre queries
* Arrange taxi booking through non-patient transport
* Maintain the Car Parking Intercom system out of hours and reporting any system failures.
* Dispatch jobs departmentally to relevant services from incoming calls to the Helpdesk Service Centre
* Undertake other ad hoc duties & performance reporting as prescribed by Team Leaders / Line Manager / General Manager and within scope of skill and capability

Personal Specification

* Able to deal with emergency and other high-pressured situation in a calm and rationale manner - essential
* Microsoft Office experience; excel and outlook - essential
* Medical terminology - desirable
* Using Switchboard and Helpdesk communication and recording systems - desirable
* Previous Switchboard and/or Helpdesk call handling experience - desirable

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