Social Enterprise Kent is a respected organisation providing high quality training and community support within Kent. We are looking for a Training Coordinator to join our busy training team. As a key member of the team, you will manage daily sales and training activities, as well as generating new commercial leads and managing existing customers.

The role will be based in our Ashford or Folkestone office; however, you will be required to work from our Margate office from time to time, and occasionally to support other training venues in Kent where needed. Early or late working may be required occasionally to meet customer needs, this will be agreed in advance.

Main duties include:

• Manage the end to end booking process, coordinating trainers, venue bookings and training materials.
• Maintain the training sales database (Salesforce) and develop processes to improve the customer’s booking experience. Develop Salesforce reporting process for training activities.
• Ensure excellent customer service is given to customers, and that you are the ‘go to’ person for any enquiries.
• Manage course attendance and certificates.
• Ensure booking confirmations, course materials if required, invoices and feedback forms are sent to customers.
• Manage customer feedback and identify any areas for improvement or praise to escalate to the department managers.
• Monitor course feedback to ensure areas for improvement are identified and good practice is built upon.
• Managing training resources (eg: IT resources, refreshments, training materials)
• Preparing weekly viability reports.
• Supporting with trade fairs and exhibitions and other B2B and B2C events
• Forward plan open courses 3-6 months in advance, checking on course popularity and customer needs.
• Support with sales and marketing, including social media and researching new promotional areas and courses
• Research and plan in leads for follow up appointments by the company’s SMT
• Provide administrative support to the wider training team as required.
• Helping to meet business and sales plan targets.
• Helping with general office administration.
• Liaising with Finance to ensure all sales and invoicing information is provided to enable timely reporting and billing, and following up on customer payments.

You will be an organised person who enjoys a varied job with lots of customer contact. You will also be very good with IT and ideally have worked with Salesforce and/or Sage (although not essential).

Please send your covering letter and CV to r.smith@sekgroup.org.uk along with an Equality and Diversity form which can be found at www.sekgroup.org.uk/jobs.

Closing date: 22nd January, however please do not delay your application as we may close early if we reach sufficient applications.