Background

We are looking to recruit a Systems Lead to lead the work of the Student Systems (QL) team.

The Student Systems (QL) team are the systems owners with responsibility for the management, development and maintenance of the current QL University Student Record System, collaborating with IT.

The team demonstrates a strong technical understanding of our student systems and are able to work effectively between / liaise with IT, systems/end/service users and process owners. The team also has responsibility for production of / co-ordination of operational reports from student systems and for oversight and assurance of curriculum (module and programme) data quality. The team has responsibility for ensuring the data within the system is understood and effectively utilised by Planning and Academic Administration staff through clear communication about relevant processes, guidance and training, enabling teams with responsibility for business as usual functions, such as Module Choice, to support and develop guidance for their business processes. In addition, this team collaborate with Student Records and Assessments on joint processes such as Progression and Classification, where both business knowledge and technical expertise are required.


The Role

This role will work as part of the Student Systems (QL) team, reporting to the Systems Manager (QL). They will lead a culture of continuous improvement across the University, empowering, motivating and enabling users of our QL Student systems to improve the way we work by using these systems to simplify our core processes and deliver measurable benefits to the student and staff experience.


As part of the customer service ethos within the Student Systems teams, this role will log, investigate and address support calls from across the university related to Student Systems (QL) via phone, email and, from time to time, face to face. They will independently investigate issues and proactively escalate issues that require more strategic support.


The Person

Qualified to degree, relevant professional qualification, or equivalent experience, with knowledge of the HE/FE sector, this person will be familiar with working with stakeholders from across the university. They will have experience of working with the Student Systems database and interrogating that data, with a creative and innovative approach to problem solving. They will be solution-focused, with customer service ethos, and demonstrate a degree of judgement to make recommendations and decisions and find solutions. They will have a confident communication style in both written and oral form being able to explain technical concepts and principals to non-technical audiences.


Additional Information


There will be a requirement to demonstrate a flexible approach to work, which may include providing relevant cover as required across the academic administration team to ensure continuity of service, or undertaking such other duties as may be required.


How to apply


Start date for applications: 16th December 2020

Closing date for applications: 15th January 2021

Interviews are to be held: W/C 1st February 2021



If you require further information regarding the post please feel free to contact Adam Whatson 01227 921616, adam.whatson@canterbury.ac.uk


Please note applications must be made online via the University website; details sent directly via email cannot be considered.


Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.