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Security and Support

  • DOE
  • Margate, Kent
  • Paramount Group
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A fantastic opportunity has arisen to join our Security and Support Team, Paramount Task Force, part of the Paramount Independent Property Services company. We are looking for a proactive, conscientious individual to join the team working from our new support scheme in Margate, Kent. The successful candidate would be working a rotating shift pattern. The ideal candidate will be a proactive team player with a can-do attitude, who will have a professional attitude and excellent customer service skills.

Responsibilities and Duties of the Night-time Security and Support Operative:

• Working in a multi-functional Support Scheme that accommodates a number of occupants and welcomes professional services to use the facilities within.

• Ensuring on site compliance with Conditions of Residence and general behaviour of clients.

• Consciousness of wider community impact and ensuring behaviours within and externally to the building are managed well.

• Receiving questions and queries in a customer focused and polite manner, managing contact from our clients in respect to out of hours enquiries and managing the scheme effectively.

• Communicate with staff in a professional manner and share sensitive and important information with your daytime colleagues.

• Operation of Incident Management systems, logs and record keeping in a professional and efficient manner.

• Operation of activation led CCTV systems, as well as normal operating and monitoring of all CCTV on site.

• Provide real time support to the business and clients.

• Liaise with agencies and authorities effectively and efficiently.

• Maintain call logs, incident reports and company specific reports

• Respond to messages via email and telephone.

• Maintaining regular radio contact with our Task Force Operatives and provide essential information relevant to the running of the scheme, as well as night-time check ins with our Control Room Operatives.

• Maintaining a clean office environment and ensuring the communal areas of the Scheme remain clean and tidy at all times.

• Other duties necessary for the effective operation and positive reputation of the business.

Desired Experience & or Qualifications

Essential

• PC skills

• Good knowledge of excel, word and other computer packages

• Hold or ability to obtain security clearance (DBS)

• Good communication skills – verbal and written

• Capacity to integrate with all stakeholder levels both internally and externally including the clients.

Desirable

• Customer focused background with Support principles always being put first.

• Good Communication skills Telephone and Email and two-way radio

• Previous experience with producing client & management reports

• SIA licence

Company incentives and schemes

• 20 days paid annual leave

• Nest pension scheme

• Full uniform

• Other benefits within package.

  • Advertiser: Direct Employer
  • Posted on: 24/11/2020 16:50