About the job:
As a Customer Service Advisor in an award winning team, you will use your excellent communication skills and positive and supportive manner to help new and existing customers' on a wide variety of topics over the telephone and in writing. Your superior attention to detail and efficient approach will be vital as you will be handling donations, setting up new accounts, direct debits and correspondence within a fast-paced environment. As the first point of contact for customers you will be fully trained on products, compliance, systems and values, so a positive can do attitude is essential.
You must have recent experience of working in a Customer Service role, handling customer calls and correspondence and working to deadlines. You are confident with taking ownership and have a flexible approach to change. Systems training will be given, but previous experience using computer systems effectively is essential. Call volumes can be high during busy periods, so being able to act professionally under pressure and maintain accuracy is crucial. Being part of a great team, means that you will enjoy teamwork and having fun.
Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.