Application submitted

Allocations Officer

  • Up to £13.78 per hour
  • Dover, Kent
  • Hays Specialist Recruitment Ltd

Allocations Officer job, Dover, on going work, Monday-Friday £13.78 per hour

Purpose of job - Meeting housing need by making best use of our homes.


* Make the best use of our homes by supporting customers to be in the right home whether through use of registers, mutual exchanges, transfers, decants and under-occupation

* Maximise income by minimising rent loss through effective management of our empty homes and lettings processes.

* Help customers to understand their responsibilities as tenants and how to sustain their tenancy.

* Reduce under occupancy in our homes.

* Administer the decant process to support the delivery of required works and achieve customer satisfaction.

* Work with our partners to ensure our Home Standard is met.

* Build relationships with local authorities and other partners to assist with their homeless and other housing duties.

* Provide clear and accurate information to customers taking into account their individual needs, so they receive a genuine and positive experience.

* Continuously support the development and use of ICT to provide an efficient, modern and responsive service.

* Behave in a way that colleagues, customers and stakeholders experience you living West Kent values.

* Undertake other duties as required for the level of the post.

Experience, knowledge and skills

* Current knowledge of housing allocations, mutual exchanges and homelessness.

* Experience of delivering a positive customer focused service.

* Proven communications, interpersonal and written skills adaptable to all audiences.

* Proven ability to take ownership of challenging messages and difficult conversations with customers, colleagues and stakeholders to successfully resolve their issues.

* Proficiency in Microsoft office packages. Confident in learning in-house bespoke systems.

* Proven experience of being able to prioritise competing commitments and work

accurately under pressure, whilst delivering excellent performance against agreed objectives.

* Experience of interpreting and applying policy information

* Ability to identify and make changes to improve performance

* Ability to build and maintain positive relationships and collaborate with others to achieve outcomes

* Self motivated to work independently and with the ability to self manage own learning

* Experience of applying equality and diversity principles in all situations and

tailoring services according to need

A Standard DBS/ CRB Check will be required due to the nature of the environment to be cleaned. Immediate starts for those who have their own in-date DBS Check. For those without their own DBS check, we will need to put you through this process, which can take up to 4 weeks, before you would be cleared to work.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at

  • Advertiser: Agency
  • Posted on: 21/11/2020 17:36
  • Reference: 3859278