Position:

KPS Office are looking for a Sales and Customer Service Administrator to join their dynamic team.
We are a leading office supplies company based on the Medway City Estate which supply a large number of clients nationwide. We pride ourselves on delivering a great customer service to our customers and if successful you will be playing an important role within our team.
Job role will involve;

Sales related activities
o To handle inbound calls, enquiries and customer requests promptly and in a professional manner
o To process all orders by checking order history, pricing and ensure that correct margins are being applied
o To chase any back orders and inform customers on due dates and provide alternatives where necessary
o To provide proof of deliveries on customer request
o To process any returns or credits by consulting with the sales team and ensuring that credits are received from suppliers
o To raise purchase orders and while doing so assist in checking cost prices for items to contribute to margin management
o To check that purchase prices are correct against supplier acknowledgements to prevent invoice queries
o To book in purchase orders where required
o To confirm delivery notes, scan and file the ones that are delivered by our own fleet
o To raise and chase quotes as requested by customers
o Help with packing deliveries and raising courier labels where required
o To assist with promotions, mail outs and marketing activities when necessary
o To fully support the business development team in order to help them hit targets
o To support the business development team by raising quotes or arranging samples

Customer-service activities
o To call customers on regular basis to develop and maintain relationships and ensure satisfaction with delivery and general service
o To deliver commendable customer service at all times in a courteous and professional manner
o Dealing with customer queries
o To ensure that a clean and accurate customer database is updated maintained as per procedures

Other
o To ensure that company procedures and policies are being adhered to.

Person Specification
This role requires an individual who is happy to help where needed. You will be joining a busy team and each day can be different.
The ideal candidate will need to be have a good telephone manner, a knowledge of word, excel and outlook and be a keen learner.
An enthusiastic, can do attitude and ability to work as part of a team is a must as this role is fast paced and varied.
Previous customer service experience is preferred.

Job terms
The working hours are 8:30am - 5:30pm, with a 30 minute lunch break and two 15 minute breaks. On occasions you may be required to start slightly earlier or finish slightly later.

17k per annum with 24 days holiday + bank holidays and Christmas.

If you think you are the right person for this role please send your cv to ianh@kpsl.co.uk.