This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We are recruiting for two part-time advisers to join our team in Dover.
Scope of Role
To provide advice, guidance and support to those seeking asylum in the UK via the telephone helpline service.
To meet internal standards on performance and call handling as set by the Head of Advice Centre
To meet all regulatory standards in line with Migrant Help and OISC best practice.
Liaise with other departments to ensure that customer and client service standards are met.
Main Duties & Responsibilities:
Work as part of the Eligibility, Advice and Guidance Line Team to ensure compliance with all applicable regulatory requirements, policies and procedures to provide the correct advice and guidance to all who contact the centre.
Work as a We Are Digital adviser when required.
Handle calls effectively working in a timely way to ensure that the Centre operates efficiently and effectively to meet the needs of the contract. Ensure that case notes are accurate and succinct.
Work with interpreters as required.
Undertake casework as required to assist with providing that timely service.
Ensure that any advice or support previously provided that is incorrect is reported and corrected.
Ensure that all documents are submitted within required time frames.
Ensure that a professional and courteous service is provided to all clients, both internal and external.
Keep full accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work.
Attend and participate in team briefs and meetings, participate in training and appraisal processes as required.
Adhere to Data Protection regulations and GDPR
Adhere to the Staff Code of Conduct
This post is subject to a Disclosure and Barring Service (DBS) check and a Counter Terrorism Check (CTC)
Therefore the applicant must:
hold a valid, full current 10-year British passport; full EU passport or have indefinite leave to remain in the UK
provide full UK address history for the last five years
Advertiser: Direct Employer
Reference:
Posted on: 2020-09-21 15:19:41
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Not For Profit - Care & Social Care - Charity - Dover, Kent
Email Address
Actual salary £16,699 per annum (£23,114 full time equivalent)
CXK Limited
£26,398 to £31,544 per annum (depending on skills and experience)
Canterbury Christ Church University
Apprentice Grade A – During the first year of apprenticeship the salary will be 60% of the Apprentice Grade A pay point 4 which equates to £12,371.40. In year 2 this will rise to 80% of the Apprentice Grade
Trainee Virtual Careers Adviser
CXK Limited
£25,372 per annum (rising to £26,398 after 1 years’ service – subject to performance and progress)
Hays Specialist Recruitment Ltd
£24000.0 - £25168.0 per annum + £25,168
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We are recruiting for two part-time advisers to join our team in Dover.
Scope of Role
To provide advice, guidance and support to those seeking asylum in the UK via the telephone helpline service.
To meet internal standards on performance and call handling as set by the Head of Advice Centre
To meet all regulatory standards in line with Migrant Help and OISC best practice.
Liaise with other departments to ensure that customer and client service standards are met.
Main Duties & Responsibilities:
Work as part of the Eligibility, Advice and Guidance Line Team to ensure compliance with all applicable regulatory requirements, policies and procedures to provide the correct advice and guidance to all who contact the centre.
Work as a We Are Digital adviser when required.
Handle calls effectively working in a timely way to ensure that the Centre operates efficiently and effectively to meet the needs of the contract. Ensure that case notes are accurate and succinct.
Work with interpreters as required.
Undertake casework as required to assist with providing that timely service.
Ensure that any advice or support previously provided that is incorrect is reported and corrected.
Ensure that all documents are submitted within required time frames.
Ensure that a professional and courteous service is provided to all clients, both internal and external.
Keep full accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work.
Attend and participate in team briefs and meetings, participate in training and appraisal processes as required.
Adhere to Data Protection regulations and GDPR
Adhere to the Staff Code of Conduct
This post is subject to a Disclosure and Barring Service (DBS) check and a Counter Terrorism Check (CTC)
Therefore the applicant must:
hold a valid, full current 10-year British passport; full EU passport or have indefinite leave to remain in the UK
provide full UK address history for the last five years
Advertiser: Direct Employer
Reference:
Posted on: 2020-09-21 15:19:41
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Not For Profit and Care & Social Care and Charity jobs in Dover, Kent
Actual salary £16,699 per annum (£23,114 full time equivalent)
CXK Limited
£26,398 to £31,544 per annum (depending on skills and experience)
Canterbury Christ Church University
Apprentice Grade A – During the first year of apprenticeship the salary will be 60% of the Apprentice Grade A pay point 4 which equates to £12,371.40. In year 2 this will rise to 80% of the Apprentice Grade
Trainee Virtual Careers Adviser
CXK Limited
£25,372 per annum (rising to £26,398 after 1 years’ service – subject to performance and progress)
Hays Specialist Recruitment Ltd
£24000.0 - £25168.0 per annum + £25,168