OPERATIONAL READINESS MANAGER
Who we are
Vanquis helps people who are excluded by mainstream banks take control of their financial situation. Whether they’re new to credit or need a hand rebuilding their credit file to manage life better, we make sure our services are straightforward and suitable for them to succeed.
We’re here to put people on a path to a better everyday life, not just our 1.7 million customers but our colleagues too. And we’re proud of the difference we make.
You and your team
As the Operational Readiness Manager, you will report to the Head of Collections & Recoveries with close working relationships with the Head of Business Improvement as well as stakeholders in the Transformation, Change and Efficiency department.
The Operational Readiness Manager is accountable for coordinating all operational readiness in small change and assisting with impact within Customer Operations from business wide programmes of change or transformation. In your day to day role you will:
Coordinate all small change activities across Customer Operations ensuring they achieve business objectives
Planning all change affecting operations and ensure Heads of Department are informed, ready and co-ordinated to receive change
Prioritising with Heads of Department the Customer Operations small enhancements and change agenda to ensure momentum and timely delivery
Working with Operation Managers to deliver appropriate training and material to support front line colleagues
Supporting Customer Operations receive and interact with the Fighting Fit programme
Ensure governance and compliance with regulatory and legislative requirements and all internal policies
Support the Heads of Department in the development and implementation of longer-term enhancements to improve the performance of the function
What you’ll bring to the team
As the Operational Readiness Manager you will:
Use your strong people management skills to lead and influence at all levels
Demonstrate a practical application of business objectives and understands the strategic impact on customer, quality and financial targets
Demonstrate excellent prioritisation and planning at pace
Identify and future proof leadership capabilities within the department which enables effective succession plans.
Lead by example and inspire, influence and energise others around new opportunities
Drive a culture of continuous development and learning
Have a strong ability to interact effectively and collaborate with key stakeholders both internally and externally, including external partners
Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn’t for their amazing efforts, ideas and energy we wouldn’t be the successful business that we are today. So we offer an attractive, competitive salary and benefits package for everyone including:
Competitive base salary and rewards
Discretionary bonus scheme
25 days holiday entitlement – with one day accrued for each year of service (to max 30 days)
Defined contribution pension scheme
Private Medical Insurance for you and your family (partner and dependant children)
Extensive opportunities for personal and career development
Flexible and dynamic working policies
A range of initiatives offered through our Sports & Social and Social Impact Programmes
Perks at Work - A perks platform offering over 30,000 unique discounts
Free tea, coffee and fruit
Discounted gym membership
Subsidised on-site restaurants
Find out more
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