Operational Readiness Manager

  • £Competitive
  • Chatham, Kent
  • Vanquis Bank


Who we are

Vanquis helps people who are excluded by mainstream banks take control of their financial situation. Whether they’re new to credit or need a hand rebuilding their credit file to manage life better, we make sure our services are straightforward and suitable for them to succeed.

We’re here to put people on a path to a better everyday life, not just our 1.7 million customers but our colleagues too. And we’re proud of the difference we make.

You and your team 

As the Operational Readiness Manager, you will report to the Head of Collections & Recoveries with close working relationships with the Head of Business Improvement as well as stakeholders in the Transformation, Change and Efficiency department.

The Operational Readiness Manager is accountable for coordinating all operational readiness in small change and assisting with impact within Customer Operations from business wide programmes of change or transformation.  In your day to day role you will:

Coordinate all small change activities across Customer Operations ensuring they achieve business objectives

Planning all change affecting operations and ensure Heads of Department are informed, ready and co-ordinated to receive change

Prioritising with Heads of Department the Customer Operations small enhancements and change agenda to ensure momentum and timely delivery

Working with Operation Managers to deliver appropriate training and material to support front line colleagues

Supporting Customer Operations receive and interact with the Fighting Fit programme

Ensure governance and compliance with regulatory and legislative requirements and all internal policies

Support the Heads of Department in the development and implementation of longer-term enhancements to improve the performance of the function

What you’ll bring to the team

As the Operational Readiness Manager you will:

Use your strong people management skills to lead and influence at all levels

Demonstrate a practical application of business objectives and understands the strategic impact on customer, quality and financial targets

Demonstrate excellent prioritisation and planning at pace

Identify and future proof leadership capabilities within the department which enables effective succession plans.

Lead by example and inspire, influence and energise others around new opportunities

Drive a culture of continuous development and learning

Have a strong ability to interact effectively and collaborate with key stakeholders both internally and externally, including external partners

Why Vanquis?

Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn’t for their amazing efforts, ideas and energy we wouldn’t be the successful business that we are today. So we offer an attractive, competitive salary and benefits package for everyone including:

Competitive base salary and rewards

Discretionary bonus scheme

25 days holiday entitlement – with one day accrued for each year of service (to max 30 days)

Defined contribution pension scheme

Private Medical Insurance for you and your family (partner and dependant children)  

Extensive opportunities for personal and career development

Flexible and dynamic working policies

A range of initiatives offered through our Sports & Social and  Social Impact Programmes

Perks at Work - A perks platform offering over 30,000 unique discounts

Free tea, coffee and fruit

Discounted gym membership

Subsidised on-site restaurants

Find out more

Check out our social media channels find out more about everyday life at Vanquis – and don’t forget to follow us while you’re there!

LinkedIn: Vanquis Bank

Instagram: @vanquiscareers

Facebook: Vanquis Careers

Glassdoor: Vanquis Bank

Good luck!


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