Customer Service Manager
  £35000 - £40000 per annum + bens
  Maidstone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Customer Service Manager

Mid Kent

£35-40k + bonus + bens



Pearson Whiffin are currently recruiting for a well-established financial services company based in Mid Kent, who are looking for an experienced and pro-active Customer Service Manager to join them on a full time, permanent basis.



Duties include:

* Indirect management of a team of c.15, direct management of 3 team leaders
* Monitoring processes, procedures and performance across the board
* Offering ideas and implementing; improving efficiency
* Managing rotas
* Strategic planning
* Resource management - proactively
* Attending catch up meetings with SLT
* Updating CRM system with accurate information
* Dealing with escalated enquiries
* Liaise with other departments to ensure query is dealt with in full.
* Attend meetings with higher management to ensure reoccurring issues are monitored and dealt with effectively



The successful candidate will have/be:

* Previous customer service management experience froma contact or call centre is essential, ideally from an FS background
* Proven experience in planning, resource management and performance management
* Strong analytical skills with the ability to collate data and report on findings
* First rate interpersonal skills
* A positive, proactive outlook
* The ability to stay calm under pressure
* Super organised and methodical
* The ability to lead, motivate and inspire!
* A genuine passion for customer service

This really is a fantastic opportunity for a passionate Customer Service Manager to make an impact and demonstrate their skills. This company offers great benefits, good opportunities to progress and the autonomy to run the department.



WHAT ARE YOU WAITING FOR?!





This role is being handled by Emily Powell - Head of Business Support for Pearson Whiffin Recruitment


Advertiser: Agency

Reference: BS/EP/CSM

Posted on: 2020-12-12 14:52:00

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Customer Service - Maidstone, Kent

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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Customer Service Manager

Mid Kent

£35-40k + bonus + bens



Pearson Whiffin are currently recruiting for a well-established financial services company based in Mid Kent, who are looking for an experienced and pro-active Customer Service Manager to join them on a full time, permanent basis.



Duties include:

* Indirect management of a team of c.15, direct management of 3 team leaders
* Monitoring processes, procedures and performance across the board
* Offering ideas and implementing; improving efficiency
* Managing rotas
* Strategic planning
* Resource management - proactively
* Attending catch up meetings with SLT
* Updating CRM system with accurate information
* Dealing with escalated enquiries
* Liaise with other departments to ensure query is dealt with in full.
* Attend meetings with higher management to ensure reoccurring issues are monitored and dealt with effectively



The successful candidate will have/be:

* Previous customer service management experience froma contact or call centre is essential, ideally from an FS background
* Proven experience in planning, resource management and performance management
* Strong analytical skills with the ability to collate data and report on findings
* First rate interpersonal skills
* A positive, proactive outlook
* The ability to stay calm under pressure
* Super organised and methodical
* The ability to lead, motivate and inspire!
* A genuine passion for customer service

This really is a fantastic opportunity for a passionate Customer Service Manager to make an impact and demonstrate their skills. This company offers great benefits, good opportunities to progress and the autonomy to run the department.



WHAT ARE YOU WAITING FOR?!





This role is being handled by Emily Powell - Head of Business Support for Pearson Whiffin Recruitment


Advertiser: Agency

Reference: BS/EP/CSM

Posted on: 2020-12-12 14:52:00

I want to receive the latest job alerts for:

Customer Service jobs in Maidstone, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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