French Speaking - Customer Solutions Administrator
  Competitive
  Maidstone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


KEF is acknowledged worldwide as a leading manufacturer of loudspeakers. Since the company’s founding in 1961, KEF has maintained a flair for unusual and controversial speaker engineering, design and material use. With emphasis on technical excellence and class-leading design, the company continues to find new and improved ways of reproducing sound with innovative hi-fi and home theatre models. KEF is a member of Gold Peak Group and its products are available in more than 60 countries. In 2011, KEF celebrated its 50th anniversary and now the company continues its commitment to building on its strong heritage.

We now have a vacancy for a French Speaking - Customer Solutions Administrator to join our busy team based in our Maidstone office. The new team member should be fluent in both French and English, other languages would also be an advantage. The successful candidate will be tenacious, have extensive experience of working within Sales Administration and have exceptional customer relations skills. A good understanding and interest in Home Audio and Networking would be beneficial.

THE ROLE
This role requires a professional individual who can provide dedicated customer and administration support to the European Sales and Service Team. Sales orders are to be processed in line with company procedure and with a focus on excellent customer care.
As the main point of contact for all Sales & Service Administration support for the French and Belgian business, we are looking for an applicant who can assist our commercial retail partners at every interaction point and become a central contact for information on country-specific activity. The person in this role would be expected to stay up to date with new products and features to assist with any enquiries.
The role will include processing orders from retail partners, Country Managers and online transactions along with day to day maintenance of customer accounts. An ability to work with team members to resolve product or service issues with exceptional customer care is also essential.
The successful candidate also will be required to liaise and effectively communicate with various parties to deliver a seamless customer experience throughout every contact point with the company. This would include working with business partners to arrange collections, returns, deliveries, and answer order queries whilst coordinating with Internal and External Warehouses for stock movements and replenishment.

Occasional cover of general office administrative roles will also be required as necessary.


EXPERIENCE/SKILLS
- Fluent in French and English
- Computer literate – MS Office / CRM systems
- 3 - 5 years of experience in a similar role
- Exceptional problem-solving skills with a key focus on the customer’s needs
- A natural flair for communicating and engaging with customers and colleagues with a good telephone manner
- Team player with a ‘can do’ attitude
- Enthusiastic and open to new challenges and ideas
- Able to meet tight deadlines and prioritise workload whilst working in a fast-paced environment – excellent organisational skills are essential

PACKAGE
- Competitive salary
- 25 days annual leave
- Company pension fund
- Staff discount for purchase of hi-fi speakers and home cinema models
- If you believe you have the necessary skills and commitment to apply for this position, please do so by sending your CV and current salary details to us by email to recruitment@kef.com.

No Agencies Please


Advertiser: Direct Employer

Reference:

Posted on: 2020-06-16 14:06:50

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French Speaking - Customer Solutions Administrator
  Competitive
  Maidstone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


KEF is acknowledged worldwide as a leading manufacturer of loudspeakers. Since the company’s founding in 1961, KEF has maintained a flair for unusual and controversial speaker engineering, design and material use. With emphasis on technical excellence and class-leading design, the company continues to find new and improved ways of reproducing sound with innovative hi-fi and home theatre models. KEF is a member of Gold Peak Group and its products are available in more than 60 countries. In 2011, KEF celebrated its 50th anniversary and now the company continues its commitment to building on its strong heritage.

We now have a vacancy for a French Speaking - Customer Solutions Administrator to join our busy team based in our Maidstone office. The new team member should be fluent in both French and English, other languages would also be an advantage. The successful candidate will be tenacious, have extensive experience of working within Sales Administration and have exceptional customer relations skills. A good understanding and interest in Home Audio and Networking would be beneficial.

THE ROLE
This role requires a professional individual who can provide dedicated customer and administration support to the European Sales and Service Team. Sales orders are to be processed in line with company procedure and with a focus on excellent customer care.
As the main point of contact for all Sales & Service Administration support for the French and Belgian business, we are looking for an applicant who can assist our commercial retail partners at every interaction point and become a central contact for information on country-specific activity. The person in this role would be expected to stay up to date with new products and features to assist with any enquiries.
The role will include processing orders from retail partners, Country Managers and online transactions along with day to day maintenance of customer accounts. An ability to work with team members to resolve product or service issues with exceptional customer care is also essential.
The successful candidate also will be required to liaise and effectively communicate with various parties to deliver a seamless customer experience throughout every contact point with the company. This would include working with business partners to arrange collections, returns, deliveries, and answer order queries whilst coordinating with Internal and External Warehouses for stock movements and replenishment.

Occasional cover of general office administrative roles will also be required as necessary.


EXPERIENCE/SKILLS
- Fluent in French and English
- Computer literate – MS Office / CRM systems
- 3 - 5 years of experience in a similar role
- Exceptional problem-solving skills with a key focus on the customer’s needs
- A natural flair for communicating and engaging with customers and colleagues with a good telephone manner
- Team player with a ‘can do’ attitude
- Enthusiastic and open to new challenges and ideas
- Able to meet tight deadlines and prioritise workload whilst working in a fast-paced environment – excellent organisational skills are essential

PACKAGE
- Competitive salary
- 25 days annual leave
- Company pension fund
- Staff discount for purchase of hi-fi speakers and home cinema models
- If you believe you have the necessary skills and commitment to apply for this position, please do so by sending your CV and current salary details to us by email to recruitment@kef.com.

No Agencies Please


Advertiser: Direct Employer

Reference:

Posted on: 2020-06-16 14:06:50

I want to receive the latest job alerts for:

Administration and Customer Service and Multilingual jobs in Maidstone, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  Huntress

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