This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Our client are an award winning supplier of luxury brands and are actively seeking a permanent Group Contract Coordinator.
As a Group Contract Coordinator you will be responsible for consistently providing high levels of customer service and technical support to a range of customers via fax, email and telephone from placement of order through to after sales support. You will be doing data input for the Projects Partners, order tracking, stock management and collaboration with the warehouse and logistics team to ensure deadlines are met every time. Included in your role is effective complaint resolution and other customer service and technical related issues. You will be proactive in keeping the customers informed of any issues and ensure these are rectified where possible to the customer's satisfaction. Working with a comprehensive and thorough understanding of process and procedures.
Your key areas of responsibility will include:
Processing order enquiries across all group brands
Management of anticipated order, orders to place and official orders placed
Ensuring that all orders are acknowledged and processed in line with departmental guidelines.
Splitting and allocation of forecasted stock, maintenance of forecasted order tracker
Works closely with Planning team to effectively manage stock availability
Diary and task management using CRM and SAGE systems
Build effective long term relationships with our customers by demonstrating empathy, understanding, expertise and commitment.
Build effective and lasting customer relationships through the provision of high levels of service delivery, problem resolution and the empathetic management of customer expectations
You will have proven experience of the following:
Minimum of 1 years' experience within a Customer Service environment
Excellent communication skills with confidence at communicating at all levels
Self-motivated with a proactive approach and demonstrates a 'can do' attitude
Ability to focus on solutions rather than problems
Expresses passion and enthusiasm within the role
Good MS Office skills
Previous Customer Service experience within a Contracts/Bidding/Tenders environment would be advantageous
Knowledge of working with residential developers, wholesaling or hotels and experience of communicating with external stakeholders such as architects/designers/contractors and the client within a contracts environment would be highly desirable.
Understanding of timelines within the tender process and the ability to work within those timelines to deliver the customer requirements.
Your hours will be Monday to Friday 8.30am - 5.30pm
21 days holiday and Christmas shutdown period
Free parking
If you have all of the proven requirements for this role please apply on line today.
Advertiser: Agency
Reference: Dartp0036
Posted on: 2020-10-06 15:53:05
Send me Alert for jobs in:
Dartford, Kent
Email Address
Group Deputy Director of People
New Appointments Group
£43437.00 - £53787.00 per annum
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Our client are an award winning supplier of luxury brands and are actively seeking a permanent Group Contract Coordinator.
As a Group Contract Coordinator you will be responsible for consistently providing high levels of customer service and technical support to a range of customers via fax, email and telephone from placement of order through to after sales support. You will be doing data input for the Projects Partners, order tracking, stock management and collaboration with the warehouse and logistics team to ensure deadlines are met every time. Included in your role is effective complaint resolution and other customer service and technical related issues. You will be proactive in keeping the customers informed of any issues and ensure these are rectified where possible to the customer's satisfaction. Working with a comprehensive and thorough understanding of process and procedures.
Your key areas of responsibility will include:
Processing order enquiries across all group brands
Management of anticipated order, orders to place and official orders placed
Ensuring that all orders are acknowledged and processed in line with departmental guidelines.
Splitting and allocation of forecasted stock, maintenance of forecasted order tracker
Works closely with Planning team to effectively manage stock availability
Diary and task management using CRM and SAGE systems
Build effective long term relationships with our customers by demonstrating empathy, understanding, expertise and commitment.
Build effective and lasting customer relationships through the provision of high levels of service delivery, problem resolution and the empathetic management of customer expectations
You will have proven experience of the following:
Minimum of 1 years' experience within a Customer Service environment
Excellent communication skills with confidence at communicating at all levels
Self-motivated with a proactive approach and demonstrates a 'can do' attitude
Ability to focus on solutions rather than problems
Expresses passion and enthusiasm within the role
Good MS Office skills
Previous Customer Service experience within a Contracts/Bidding/Tenders environment would be advantageous
Knowledge of working with residential developers, wholesaling or hotels and experience of communicating with external stakeholders such as architects/designers/contractors and the client within a contracts environment would be highly desirable.
Understanding of timelines within the tender process and the ability to work within those timelines to deliver the customer requirements.
Your hours will be Monday to Friday 8.30am - 5.30pm
21 days holiday and Christmas shutdown period
Free parking
If you have all of the proven requirements for this role please apply on line today.
Advertiser: Agency
Reference: Dartp0036
Posted on: 2020-10-06 15:53:05
I want to receive the latest job alerts for:
jobs in Dartford, Kent
Group Deputy Director of People
New Appointments Group
£43437.00 - £53787.00 per annum
Copyright © 1999 - 2024 JIK SOFTWARE LTD