Customer Service Administrator

Camden

£30k

A rare opportunity has arisen for a strong Customer Service Administrator to join a small and well established team within a large international business.

This is a busy and varied position working within a sought after company who really look after their staff, offering a competitive salary and benefits package.

Duties of the role include:


* Answer incoming customer requests and enquiries via phone and email
* Acting as first point of contact for customers with regard to product delivery and installations
* Handling enquiries from engineers on site and providing assistance/information
* Setting up and activating new customer accounts
* Creating log in details for customers
* Troubleshooting software and internet connectivity issues
* Assist with credit control - chase customers for outstanding payments/ overdue invoices
* Advanced use of Excel and basic use of PowerPoint
* Logging all activity on CRM/customer database


The ideal candidate will have:



* Strong experience in call centre or customer service environment
* Proficient with all MS Office applications
* Advanced Excel skills with the ability to do V Lookups and create Pivot tables.
* Excellent communication skills
* A self-motivated and driven attitude to work
* The ability to work independently
* Good interpersonal skills
* A good grasp of the English language



You will have the opportunity to join a business who really invests in their work force and who are part of a successful large international group.



This is a stable position, ideal for someone who is looking for longevity.



If you feel this is the role for you, please do apply online for immediate consideration!



This role is being handled by Emily Powell, Head of Business Support for Pearson Whiffin Recruitment.