Booking Assistant

  • £17,347.00 per annum (pro rata if part time)
  • Canterbury, Kent
  • Addaction

About us

Addaction is a national charity helping 130,000 people a year overcome problems with drugs, alcohol and mental health. We work in hundreds of communities and support people to rebuild their lives.

About the job

We have an exciting opportunity for new Booking Assistants to join the Administration Team within Thinkaction, Addaction’s IAPT-based services. We offer primary care mental health services, and work with people experiencing symptoms of anxiety and depression.

What we’re looking for

We are looking for enthusiastic, committed and professional individuals to join our Administration team.

As a Booking Assistant, you will be responsible for contacting service users, taking information over the phone and booking appointments so will need to have a confident and professional telephone manner. The role will include data entry of service user and appointment details onto our patient management system so you will need to be confident in working with high levels of data and information, and will be committed to the principles and practice of equality for service users and staff. We would welcome applications from people who have experience in working in a call centre environment. As part of the wider Administration team you will provide comprehensive and efficient administrative support to our practitioners working throughout the South East.

Further information about this job

Full time and part time hours will be considered. This role will be based in our Canterbury office.

Interview date to be confirmed. Interviews will take place in Canterbury.

To apply please visit our website,, click on Work with us followed by Job Vacancies.

Benefits of working with us

● 28 days holiday plus a bank holiday allowance (pro rata for part time staff)

● Enhanced employer pension contribution

● Death in service benefit scheme

● Flexible working patterns to help with work life balance

● Training and development opportunities

● 24/7 access to employee assistance programme

● Cycle to work scheme

Information about us and our recruitment processes

We are an equal opportunities employer and have committed to promoting equality and diversity in all areas of our work. Although we welcome applications from all sections of the community we are only able to employ those who have the legal right to work in the UK. PLEASE NOTE we can only accept applications that are submitted via our website,, therefore please DO NOT apply via Jobs in Kent, you will not receive a response and your application will not be considered.

  • Advertiser: Direct Employer
  • Reference: REQ00095