2nd Line Support



Location: Sevenoaks, Kent

Salary: £26,000-£32,000





A role has arisen for an experienced 2nd Line Support Engineer to join a leading company in Sevenoaks, Kent. The ideal candidate will take a "hands on" approach with an appetite to learn and take on new challenges. If you have a strong ability in troubleshooting and have a keen interest in problem solving this is the role for you. The company offer extensive benefits and a competitive salary for the local area.



Role responsibilities:

* Provide 1st & 2nd Line Support
* Log support requests/incidents into our Service Desk in detail.
* Monitor, track and work on requests/incidents in our Service Desk..
* Hardware Support (Desktops, Laptops, Printers Peripherals etc)
* Software Support (Windows, MS Office, Internal Applications)
* User Administration Support (New Starters/Leavers/Transfers/Desk Moves)



Network Support System experience required:



* Windows 7/10 OS
* MS Office 2010/2013/2016/2019
* Active Directory Administration
* Exchange 2010/2013 Administration
* Windows Deployment / Scripted Installations
* Windows Server 2008/2012/2012r2
* Networking (TCP/IP, DHCP, DNS, LAN, WLAN)
* Installing / Configuring Printers
* Office 365 Administration
* Windows Server 2008/2012/2012r2
* Group Policy Management
* VMWare ESX Exposure



Other experience necessary:



* Minimum of 2 years' experience in an IT Service Desk Environment
* Excellent communication Skills (Over Phone, Written and Face to Face)
* A positive and friendly attitude when dealing with internal and external customers
* Resilient and able to perform under pressure
* Initiative, self-motivation and the ability to take ownership within area of responsibility
* Ability to work effectively within a team
* Full Driving Licence

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.