A fantastic opportunity has arisen for an experienced and confident Customer Service Advisor to join a technology company, based in East Kent.

In this role, you will provide the highest level of support to users of the company's systems by fielding inbound inquiries and utilising proactive communication as necessary.

You will be a first class communicator, confident over the phone and able to execute exceptional customer experience.

You will be responsible for the following:

* Provide support to system users in multiple countries via the telephone and email.
* Clearly document all communication with system users.
* Resolve user-reported issues and communicate resolution back to system user.
* Escalate system issues to project teams when necessary for resolution.
* Provide input on current support processes and suggest improvements.
* Work collaboratively with application services project teams to ensure full understanding of details of each system they will be supporting.
* Effectively manage issues and the escalation of issues and eventual resolution within agreed upon SLAs.
* Manage the data correction process following details work flows and ensuring appropriate approvals.
* Efficiently and accurately manage first-level data corrections with the system database and/or front-end user interface.
* You'll perform other related duties as required.
* Full training given.

This role will work on a shift basis, covering a 24/7 operation.

Therefore, you'll ideally be happy to cover a mix of the following shifts:

13:00-21:00, nights and weekends. However, individual preferences will be considered.

You will be rewarded with a salary of up to £11.00/hr.



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