Leisure Operations Manager
  Competitive Salary
  Tunbridge Wells, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


An exciting new role at Pettitts Travel, overseeing the day-to-day running of the department in both our Tunbridge Wells and Maidstone offices to drive sales and uphold excellent customer service across the team. In addition to managing a dynamic team of Sales and After Sales Consultants, a hands-on approach will be required as an active member of the Sales team, using specialist knowledge of tailor-made travel itineraries to sell and meet targets.

KEY ACCOUNTABILITIES

• Proactively manage, develop and support the Sales and After Sales teams. Fill responsibility for day to day team management
• Responsible for daily allocation of enquiries and pipeline monitoring
• Coordination and delivery of all training and be responsible for the knowledge and role growth of Sales and After Sales teams. Identify skills/knowledge gaps
• Measure and communicate individual sales performance and regularly review with Head of Department
• Motivate and encourage the team to perform consistently and reach targets set
• Streamline workflows across the Sales and Admin departments, working with our Technology department to ensure our systems drive sales and reduce duplication
• Proofread quotes, add value and uphold our brand guidelines
• Manage customer service queries, recognition and complaints proactively
• Carry out regular reporting and analysis of data to provide to Head of Department
• Manage and take part in an out of hours call rota (usually one week per month)
• Occasional weekend/evening work may be required on a fair rota basis

SKILLS AND EXPERIENCE

• Proven sales track record and commercially driven
• Expertise in tailor-made travel
• Strong destination knowledge, covering popular Pettitts locations
• Excellent organisational skills
• Performance and target driven
• Ability to problem solve and multi-task
• A minimum of 5 years’ experience in the travel industry
• High standard of spelling and grammar, confident in proofreading
• Experience managing a team of Sales and After Sales consultants
• GDS experience (preferred)


For more information, visit our Careers website: http://www.cttravelgroup.co.uk/careers/


Advertiser: Direct Employer

Reference:

Posted on: 2019-11-30 08:01:01

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Leisure Operations Manager
  Competitive Salary
  Tunbridge Wells, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


An exciting new role at Pettitts Travel, overseeing the day-to-day running of the department in both our Tunbridge Wells and Maidstone offices to drive sales and uphold excellent customer service across the team. In addition to managing a dynamic team of Sales and After Sales Consultants, a hands-on approach will be required as an active member of the Sales team, using specialist knowledge of tailor-made travel itineraries to sell and meet targets.

KEY ACCOUNTABILITIES

• Proactively manage, develop and support the Sales and After Sales teams. Fill responsibility for day to day team management
• Responsible for daily allocation of enquiries and pipeline monitoring
• Coordination and delivery of all training and be responsible for the knowledge and role growth of Sales and After Sales teams. Identify skills/knowledge gaps
• Measure and communicate individual sales performance and regularly review with Head of Department
• Motivate and encourage the team to perform consistently and reach targets set
• Streamline workflows across the Sales and Admin departments, working with our Technology department to ensure our systems drive sales and reduce duplication
• Proofread quotes, add value and uphold our brand guidelines
• Manage customer service queries, recognition and complaints proactively
• Carry out regular reporting and analysis of data to provide to Head of Department
• Manage and take part in an out of hours call rota (usually one week per month)
• Occasional weekend/evening work may be required on a fair rota basis

SKILLS AND EXPERIENCE

• Proven sales track record and commercially driven
• Expertise in tailor-made travel
• Strong destination knowledge, covering popular Pettitts locations
• Excellent organisational skills
• Performance and target driven
• Ability to problem solve and multi-task
• A minimum of 5 years’ experience in the travel industry
• High standard of spelling and grammar, confident in proofreading
• Experience managing a team of Sales and After Sales consultants
• GDS experience (preferred)


For more information, visit our Careers website: http://www.cttravelgroup.co.uk/careers/


Advertiser: Direct Employer

Reference:

Posted on: 2019-11-30 08:01:01

I want to receive the latest job alerts for:

jobs in Tunbridge Wells, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  Goldhawk Associates Ltd

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